Call Center Manager in Phoenix, Arizona Salary

How much does a Call Center Manager make in Phoenix, AZ? In Phoenix, a Call Center Manager takes home an average of $62,514 annually. This is 10% above the national average for a Call Center Manager which is $56,404 annually. Salaries for a Call Center Manager in Phoenix range from $49,460 annually to $66,145 annually. Total Annual Pay, which includes salary, bonus, and overtime for a Call Center Manager in Phoenix ranges from $34,876 to $72,740 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Phoenix, women make up the majority of the workforce (67 percent). In Phoenix, a Call Center Manager often enjoys medical, dental, and vision benefits provided by their employer.

$49,460 - $66,145
$49K
$63K
$66K
MEDIAN: $62,514
10%
50%
90%

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$0$72K
Salary $49,460 - $66,145
Bonus $6,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,876 - $72,740
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 13

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
24%
5-9 years
35%
10-19 years
35%
20 years or more
6%

Experience Affects Call Center Manager Salaries

▲8%

National Average
$62,000

Mid-Career
▼3%

Skills That Affect Call Center Manager Salaries

Leadership
▲8%

Customer Service Metrics
▲5%

Customer Relationship Management (CRM)
▲3%

Call center operations
▲2%

Call Center
▲1%

Operations Management
▲1%

National Average
$62,000

Customer Service
▼5%

Training
▼7%

Data Analysis
▼15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
24%
5-9 years
35%
10-19 years
35%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 92%
vision benefits
Vision: 92%
no benefits
None: 8%