Call Center Manager in Anaheim Salary

The average pay for a Call Center Manager in Anaheim, California is $54,750 per year.

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

About Anaheim, California

Orange County, California
350,738
Male:
179,603 (51.2%)
Female:
171,135 (48.8%)
Anaheim (pronounced /ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th most populous city in California. Anaheim is the second largest city in Orange County in terms of land area (after Irvine) and is known for its theme parks, sports teams, and convention center. Anaheim was founded by fifty German families in 1857 and incorporated as the second city in Los Angeles County on March 18, 1876. The city developed into an industrial center, producing electronics, aircraft parts and canned fruit. It is the site of the Disneyland Resort, a world-famous grouping of theme parks and hotels which opened in 1955, Angel Stadium of Anaheim, Honda Center and the Anaheim Convention Center. Anaheim's city limits extend from Cypress in the...
Anaheim:
$63,104
California:
$64,500
$1,392
Anaheim:
$482,700
California:
$449,100
4.6%

Call Center Manager Job Listings

Key Stats for Call Center Manager

1-4 years
29%
5-9 years
29%
10-19 years
14%
20 years or more
29%

Skills That Affect Call Center Manager Salaries

National Average
$61,000

Customer Service Metrics
▼2%

Call Center
▼15%

Customer Service
▼15%

Years of Experience

1-4 years
29%
5-9 years
29%
10-19 years
14%
20 years or more
29%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: