Call Center Manager in Irvine, California Salary

A Call Center Manager in Irvine, California earns an average salary of $63,308 per year.

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

About Irvine, California

Orange County, California
256,927
Male:
125,411 (48.8%)
Female:
131,516 (51.2%)
Irvine (/ˈɜːrvaɪn/ UR-vyn) is an affluent city in Orange County, California, United States. It is a planned city; the Irvine Company started developing the area in the 1960s. Formally incorporated on December 28, 1971, the 66-square-mile (170 km2) city had a population of 212,375 as of the 2010 census; in 2016 the city's population was 258,386. In 2016, Irvine became the largest city in the continental United States with an Asian American plurality, constituting around 45% of the city's population. A number of corporations, particularly in the technology and semiconductor sectors, have their national or international headquarters in Irvine. Irvine is also home to several higher education institutions including the University of California, Irvine (UCI), Concordia University, Irvine Valley College, the Orange County Center of the University of Southern California (USC), and campuses of California State University Fullerton (CSUF), University of La Verne, and Pepperdine University. The...
Irvine:
$93,781
California:
$64,500
$2,070
Irvine:
$777,000
California:
$449,100
3.0%

Call Center Manager Job Listings

Key Stats for Call Center Manager

5-9 years
25%
10-19 years
50%
20 years or more
25%

Skills That Affect Call Center Manager Salaries

National Average
$74,000

Call center operations
▼11%

Leadership
▼12%

Customer Service
▼12%

Years of Experience

5-9 years
25%
10-19 years
50%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 29%
vision benefits
Vision: 57%
no benefits
None: 29%