Call Center Manager in Orlando, Florida Salary

The average pay for a Call Center Manager in Orlando, Florida is $46,390 per year. The highest paying skills associated with this job are Project Management and Customer Relationship Management (CRM). People in this job generally don't have more than 20 years' experience.

$31,676 - $79,892
$32K
$46K
$80K
MEDIAN: $45,775
10%
50%
90%

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$0$81K
Salary $31,676 - $79,892
Bonus $600
Commission $26,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,785 - $81,046
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 11

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

About Orlando, Florida

Orange County, Florida
270,917
Male:
130,940 (48.3%)
Female:
139,977 (51.7%)
Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,387,138, according to U.S. Census Bureau figures released in March 2016, making it the 24th-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of July 1, 2014, Orlando had an estimated city-proper population of 262,372, making it the 73rd-largest city in the United States, the fourth-largest city in Florida, and the state's largest inland city. The City of Orlando is nicknamed "The City Beautiful," and its symbol is the fountain at Lake Eola. Orlando is also known as "The Theme Park Capital of the World" and in 2014 its tourist attractions and events drew more than 62 million visitors. The...
Orlando:
$44,804
Florida:
$49,426
$1,027
Orlando:
$214,400
Florida:
$179,800
5.2%

Call Center Manager Job Listings

Key Stats for Call Center Manager

Gender

Female
67 %
Male
33 %
1-4 years
42%
5-9 years
8%
10-19 years
50%

Experience Affects Call Center Manager Salaries

Experienced
▲36%

Mid-Career
▼0%

National Average
$49,000

Entry-Level
▼5%

Skills That Affect Call Center Manager Salaries

Project Management
▲48%

Customer Relationship Management (CRM)
▲12%

Customer Service Metrics
▲10%

Customer Service
▲10%

Data Analysis
▲7%

Sales
▲2%

National Average
$49,000

Call center operations
▼1%

Microsoft Word
▼2%

Training
▼2%

Operations Management
▼2%

Call Center
▼5%

Microsoft Excel
▼5%

Microsoft Office
▼6%

Leadership
▼7%

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
42%
5-9 years
8%
10-19 years
50%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 67%
vision benefits
Vision: 50%
no benefits
None: 33%