Mid-Career Call Center Manager Salary

The average Mid-Career Call Center Manager earns approximately $56K annually. Total cash earnings of Mid-Career Call Center Managers range from $38K on the low end to $81K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $5K, respectively. Most report receiving medical and dental coverage from their employers and more than half collect vision insurance. The majority of workers are highly satisfied with their job. Women make up a slight majority of Mid-Career Call Center Managers (59 percent) survey respondents. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$39,752 - $81,146
$40K
$56K
$81K
MEDIAN: $56,076
10%
50%
90%

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$13.86 - $28.31
$14
$18
$28
MEDIAN: $18.21
10%
50%
90%

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$0$83K
Salary $39,752 - $81,146
Bonus $503 - $12,462
Profit Sharing $0.00 - $5,128
Commission $8,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,743 - $83,814
  • Country: United States
  • Currency: USD
  • Updated: 16 Oct 2017
  • Individuals Reporting: 358
Hourly Data $0$33
Hourly Rate $13.86 - $28.31
Overtime $25.60
Annual Data $0$83K
Bonus $503 - $12,462
Commission $8,500
Profit Sharing $0.00 - $5,128
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,743 - $83,814
  • Country: United States
  • Currency: USD
  • Updated: 16 Oct 2017
  • Individuals Reporting: 40

Call Center Manager Job Listings

Pay Difference by Location

National Average: $56,766

Larger city markers indicate a job is popular in that location.

For Mid-Career Call Center Managers, New York provides a pay rate that is 20 percent greater than the national average. Mid-Career Call Center Managers will also find cushy salaries in Phoenix (+5 percent) and Chicago (+5 percent). Mid-Career Call Center Managers in Houston make 22 percent less than the national average, proving that location is a major factor in pay. Orlando and Dallas are a couple other places where companies are known to pay below the median — salaries are 14 percent lower and 9 percent lower, respectively.

Key Stats for Call Center Manager

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.
5-9 years
67%
10-19 years
33%

Skills That Affect Call Center Manager Salaries

Operations Management
▲5%

Customer Service Metrics
▲3%

Leadership
▲1%

Data Analysis
▼0%

Project Management
▼0%

National Average
$57,000

▼2%

Call center operations
▼2%

Customer Service
▼2%

Team Leadership
▼2%

People Management
▼3%

Microsoft Excel
▼3%

Microsoft Office
▼4%

Microsoft Word
▼4%

Customer Relationship Management (CRM)
▼5%

Training
▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.

Gender

Female
61 %
Male
39 %

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
vision benefits
Vision: 68%
no benefits
None: 15%