Call Center Representative in Dallas, Texas Salary

The average pay for a Call Center Representative in Dallas, Texas is $39,996 per year. A skill in Call center operations is associated with high pay for this job. Most people with this job move on to other positions after 10 years in this field.

$10.17 - $17.50
$14
MEDIAN: $14.25
50%

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Hourly Data $0$17
Hourly Rate $14.25
Annual Data $0$49K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,118 - $49,996
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 8

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
86 %
Male
14 %
Less than 1 year
8%
1-4 years
58%
5-9 years
17%
10-19 years
17%

Experience Affects Call Center Representative Salaries

National Average
$34,000

Mid-Career
▼9%

▼27%

Skills That Affect Call Center Representative Salaries

National Average
$34,000

Call center operations
▼2%

Customer Service
▼8%

Call Center
▼27%

Gender

Female
86 %
Male
14 %

Years of Experience

Less than 1 year
8%
1-4 years
58%
5-9 years
17%
10-19 years
17%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 67%
vision benefits
Vision: 67%
no benefits
None: 11%