Call Center Representative in Austin, Texas Salary

How much does a Call Center Representative make in Austin, TX? A Call Center Representative in Austin earns an average of $14.25 per hour. This is 6% higher than the national average for a Call Center Representative which is $13.44 per hour. Wages for a Call Center Representative in Austin range from $10.48 per hour to $18.00 per hour. Total Annual Pay, which includes hourly rate and overtime for a Call Center Representative in Austin ranges from $20,516 to $40,797 annually. Job satisfaction is reported as 5 out of 5 stars. In Austin, women make up the majority of the workforce (63 percent). Many report receiving medical, dental, and vision benefits from their employer.

$10.48 - $18.00
$10
$14
$18
MEDIAN: $14.25
10%
50%
90%

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Hourly Data $0$19
Hourly Rate $10.48 - $18.00
Overtime $19.69
Annual Data $0$40K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,516 - $40,796
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 14

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

About Austin, Texas

Travis County, Texas
931,840
Male:
475,718 (51.1%)
Female:
456,122 (48.9%)
Austin (/ˈɒstᵻn, ˈɔː-/) is the capital of the U.S. state of Texas and the seat of Travis County. It is the 11th-most populated city in the U.S and the 4th-most populated in Texas. It is the fastest growing of the 50 largest US cities and the second largest state capital city in the United States after Phoenix, Arizona. As of June 1, 2016, Austin had a population of 931,830 (U.S. Census Bureau estimate). Located in Central Texas in the foothills of Texas Hill Country, the city is home to numerous lakes, rivers, and waterways including Lady Bird Lake, Barton Springs, McKinney Falls, the Colorado River, Lake Travis, and Lake Walter E. Long. It is the cultural and economic center of the Austin–Round Rock metropolitan area, which had an estimated population of 2,010,860 as of June 1, 2016. In the 1830s, pioneers began to settle the area in central Austin along the Colorado...
Austin:
$62,250
Texas:
$55,653
$1,139
Austin:
$282,700
Texas:
$152,000
3.1%

Call Center Representative Job Listings

Key Stats for Call Center Representative

Gender

Female
63 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
76%
5-9 years
18%
10-19 years
6%

Skills That Affect Call Center Representative Salaries

Phone Support
▲13%

Customer Service
▲4%

Typing
▲4%

Call center operations
▲1%

National Average
$32,000

Call Center
▼1%

Customer Relations
▼1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
76%
5-9 years
18%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 79%
vision benefits
Vision: 79%
no benefits
None: