Call Center Supervisor in Cincinnati, Ohio Salary

The average wage for a Call Center Supervisor in Cincinnati, Ohio is $15.67 per hour. Most people with this job move on to other positions after 10 years in this field.

$28,852 - $69,810
$29K
$44K
$70K
MEDIAN: $44,000
10%
50%
90%

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$14.19 - $20.56
$14
$17
$21
MEDIAN: $16.91
10%
50%
90%

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$0$69K
Salary $28,852 - $69,810
Bonus $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,215 - $54,716
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 13
Hourly Data $0$30
Hourly Rate $14.19 - $20.56
Overtime $22.81
Annual Data $0$54K
Bonus $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,215 - $54,716
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 11

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
  • Supervise the day to day activities within the call center operations.

About Cincinnati, Ohio

Hamilton County, Ohio
298,537
Male:
143,654 (48.1%)
Female:
154,883 (51.9%)
Cincinnati (/ˌsɪnsᵻˈnæti/ SIN-si-NAT-ee) is a city in the U.S. state of Ohio that serves as county seat of Hamilton County. Settled in 1788, the city is located on the north side of the confluence of the Licking with the Ohio River. With a population of 298,550, Cincinnati is the third-largest city in Ohio and the 65th-largest city in the United States. Its metropolitan statistical area is the 28th-largest in the United States and the largest centered in Ohio. The city is also part of the larger Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census. In the early 19th century, Cincinnati was an American boomtown in the heart of the country; it rivaled the larger coastal cities in size and wealth. Throughout much of the 19th century, it was listed among the top 10 U.S. cities by population, surpassed only by New Orleans and the older,...
Cincinnati:
$35,001
Ohio:
$51,075
$658
Cincinnati:
$119,000
Ohio:
$136,400
6.7%

Call Center Supervisor Job Listings

Key Stats for Call Center Supervisor

Gender

Female
47 %
Male
53 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.
1-4 years
25%
5-9 years
50%
10-19 years
17%
20 years or more
8%

Experience Affects Call Center Supervisor Salaries

Mid-Career
▲9%

National Average
$37,000

Entry-Level
▼3%

Skills That Affect Call Center Supervisor Salaries

Call Center
▲2%

National Average
$37,000

Training
▼3%

Leadership
▼4%

Customer Service
▼4%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
25%
5-9 years
50%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 39%
dental benefits
Dental: 44%
vision benefits
Vision: 44%
no benefits
None: 50%