The average hourly pay for a Call Center Team Lead in Boston, Massachusetts is $21.42.
Is Call Center Team Lead your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$0 - $21
$41,857 - $45,236
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
Search for more jobs
Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Team Lead in their job title in Denver, Colorado earn an average of 7.3% more than the national average. The lowest salaries can be found in Houston, Texas (28.7% less), Atlanta, Georgia (26.8% less) and Jacksonville, Florida (20.0% less).