Average Call Center Team Lead Hourly Pay

$16.38
Avg. Hourly RateShow Salary
$2,447
Bonus
$7,500
Commission
$2,200
Profit Sharing
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The average hourly pay for a Call Center Team Lead is $16.38.
10%
$12.20
10%
$16.38
50%
$21.70
90%
90%
MEDIAN $16.38
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United States (change)
Hourly Rate
$12 - $22
Bonus
$497 - $6,148
Profit Sharing
$1,190 - $4,717
Commission
$2,442 - $11,792
Total Pay
$27,166 - $52,200

Your Market Worth Over Time

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Popular Employer Salaries for Call Center Team Lead

The top respondents for the job title Call Center Team Lead are from the companies The Lasik Vision Institute.Reported salaries are highest at The Lasik Vision Institute where the average pay is $13.50. The Lasik Vision Institute pays the lowest at around $13.50.

Career Paths

Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
Call Center Supervisor
Call Center Manager
Customer Service Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Team Lead Job Listings

Popular Skills for Call Center Team Lead

Skills in Team Leadership and Training are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, People Management and Customer Service.

Pay by Experience Level for Call Center Team Lead

An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.89 based on 16 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $15.58 based on 411 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.09 based on 176 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $18.57 based on 115 salaries. In their late career (20 years and higher), employees earn an average total compensation of $18.
Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 31.7% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (14.3% more) and Dallas, Texas (11.8% more). The lowest salaries can be found in Atlanta, Georgia (5.3% less) and Houston, Texas (5.1% less).

Years of Experience

This data is based on 756 survey responses.
Entry Level
2.1%
Early Career
54.4%
Mid Career
23.3%
Experienced
15.2%
Late Career
5.0%