Customer Service Supervisor Salary
Customer Service Supervisors in the United States can expect to earn an average of $14.08 per hour. Total cash incomes of Customer Service Supervisors run from $23K to $61K, depending on bonuses that can occasionally exceed $7K, profit sharing that reaches $5K, and some commissions of nearly $10K. The company is the main element affecting pay for this group — experience level and geographic location are driving factors as well. While just over a fifth report receiving no health benefits, a strong majority do receive medical coverage, and a majority have dental, as well. Most Customer Service Supervisors like their work and job satisfaction is high. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.
Read More...Customer Service Supervisor Tasks
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
- Responsible for the staffing level of the department.
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
Common Career Paths for Customer Service Supervisor
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While not commonly seen, Customer Service Supervisors who transition into a Human Resources Manager position may see a rise in pay. The median salary for Human Resources Managers is $59K per year. With an annual salary of $46K, Customer Service Manager is the most common role for Customer Service Supervisors to subsequently assume on their way up the ladder. Transitioning into a Retail Store Assistant Manager role — which usually pays $32K — is also typical for Customer Service Supervisors, though less common by comparison.
Customer Service Supervisor Job Listings
Popular Employer Salaries for Customer Service Supervisor
Customer Service Supervisors flock to Wal-Mart Stores, Inc, The Home Depot Inc., Burlington Coat Factory, U.S. Postal Service (USPS), and Sam's Club, highly regarded companies that employ a generous number of people in this profession. Salary cannot be beat at U.S. Postal Service (USPS), where median pay comes to $62K. The range seems somewhat confined, however; the lower end sits at $50K, and the higher end is not far away at $67K. Other leaders in compensation levels are Verizon Wireless at $56K, Sprint Nextel Corporation at $52K, and Comcast Cable, Inc., where Customer Service Supervisors annually earn $48K.
Burlington Coat Factory offers the lowest pay in the field with a median salary of just $22K. There's also little variation in pay at the company, with pay ranging from $20K to $30K. Others at the bottom of the scale for this job include Sam's Club at $24K, and CVS / Pharmacy where $24K is the norm, but it is worth noting that some Customer Service Supervisors there earn up to $52K.
Popular Skills for Customer Service Supervisor
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Call center operations, Customer Relationship Management, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 14 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Training also typically command lower compensation. Those proficient in Leadership are, more often than not, also skilled in Training and Customer Relations. The majority of those who know Customer Service also know Customer Relations and Training.
Pay by Experience Level for Customer Service Supervisor
Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 2,317 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 1,661 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 1,426 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 474 salaries.
Pay Difference by Location
Surpassing the national average by 25 percent, Customer Service Supervisors in Seattle receive some of the highest pay in the country. Customer Service Supervisors can also look forward to large paychecks in cities like Salt Lake City (+19 percent), San Diego (+14 percent), Austin (+14 percent), and Phoenix (+12 percent). The lowest-paying market is Chicago, which sits 8 percent below the national average. New York and Miami are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 4 percent lower, respectively.
Customer Service Supervisor Reviews
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Key Stats for Customer Service Supervisor
Gender
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Female
70 % |
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Male
30 % |
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Job Satisfaction
| Highly satisfied |
Rated 4 out of 5 based on 1016 votes. |
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