The average pay for a Customer Service Supervisor is $14.45 per hour.
The average pay for a Customer Service Supervisor is $49,062 per year.
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.
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Common Career Paths for Customer Service Supervisor
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While not commonly seen, Customer Service Supervisors who transition into a Human Resources Manager position may see a rise in pay. The median salary for Human Resources Managers is $59K per year. With an annual salary of $46K, Customer Service Manager is the most common role for Customer Service Supervisors to subsequently assume on their way up the ladder. Transitioning into a Retail Store Assistant Manager role — which usually pays $32K — is also typical for Customer Service Supervisors, though less common by comparison.
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Popular Skills for Customer Service Supervisor
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Call center operations, Customer Relationship Management, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 14 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Training also typically command lower compensation. Those proficient in Leadership are, more often than not, also skilled in Training and Customer Relations. The majority of those who know Customer Service also know Customer Relations and Training.
Pay by Experience Level for Customer Service Supervisor
Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 2,317 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 1,661 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 1,426 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 474 salaries.
Pay Difference by Location
Surpassing the national average by 25 percent, Customer Service Supervisors in Seattle receive some of the highest pay in the country. Customer Service Supervisors can also look forward to large paychecks in cities like Salt Lake City (+19 percent), San Diego (+14 percent), Austin (+14 percent), and Phoenix (+12 percent). The lowest-paying market is Chicago, which sits 8 percent below the national average. New York and Miami are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 4 percent lower, respectively.
Customer Service Supervisor Reviews
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Key Stats for Customer Service Supervisor
Gender
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Female
70 % |
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Male
30 % |
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Job Satisfaction
| Highly satisfied |
Rated 4 out of 5 based on 1864 votes. |
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