$49,062
Avg. Salary
$14.45
Avg. Hourly Rate

Average additional compensation:

$2,446

Bonus

$1,457

Profit Sharing

$3,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Supervisor is $14.45 per hour.

The average pay for a Customer Service Supervisor is $49,062 per year.

10%
$10.09
10%
$14.45
50%
$21.56
90%
90%
MEDIAN $14.45
10%
$33k
10%
$49k
50%
$66k
90%
90%
MEDIAN $49,062
$33,395 - $66,183
$33K
$49K
$66K
MEDIAN: $49,062
10%
50%
90%

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$10.09 - $21.56
$10
$14
$22
MEDIAN: $14.45
10%
50%
90%

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$0$66K
Salary $33,395 - $66,183
Bonus $491 - $7,757
Profit Sharing $301 - $5,011
Commission $355 - $11,819
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,556 - $61,608
  • Country: United States
  • Currency: USD
  • Updated: 24 Mar 2019
  • Individuals Reporting: 4,570
Hourly Data $0$33
Hourly Rate $10.09 - $21.56
Hourly Tips $0.29 - $4.99
Overtime $15.02 - $33.35
Annual Data $0$61K
Bonus $491 - $7,757
Commission $355 - $11,819
Profit Sharing $301 - $5,011
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,556 - $61,608
  • Country: United States
  • Currency: USD
  • Updated: 24 Mar 2019
  • Individuals Reporting: 4,691

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...

Customer Service Supervisor Pay By Employer

$0$72K

$27,585

$31,055

$22,639

$63,114

Sam's Club
41 profiles
$26,249

$26,256

CVS / Pharmacy
33 profiles
$25,155

$29,241

JCPenney
28 profiles
$31,443

$27,172

Common Career Paths for Customer Service Supervisor


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While not commonly seen, Customer Service Supervisors who transition into a Human Resources Manager position may see a rise in pay. The median salary for Human Resources Managers is $59K per year. With an annual salary of $46K, Customer Service Manager is the most common role for Customer Service Supervisors to subsequently assume on their way up the ladder. Transitioning into a Retail Store Assistant Manager role — which usually pays $32K — is also typical for Customer Service Supervisors, though less common by comparison.

Customer Service Supervisor Job Listings

Popular Skills for Customer Service Supervisor


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Call center operations, Customer Relationship Management, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 14 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Training also typically command lower compensation. Those proficient in Leadership are, more often than not, also skilled in Training and Customer Relations. The majority of those who know Customer Service also know Customer Relations and Training.

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 2,317 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 1,661 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $44,000 based on 1,426 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 474 salaries.

Pay Difference by Location

National Average: $39,974

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 25 percent, Customer Service Supervisors in Seattle receive some of the highest pay in the country. Customer Service Supervisors can also look forward to large paychecks in cities like Salt Lake City (+19 percent), San Diego (+14 percent), Austin (+14 percent), and Phoenix (+12 percent). The lowest-paying market is Chicago, which sits 8 percent below the national average. New York and Miami are a couple other places where companies are known to pay below the median — salaries are 7 percent lower and 4 percent lower, respectively.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Downey:
"Shift supervisor."
Pros: Provides a solid platform to set up a good great resume. The job is equal parts stressful and rewarding. Flexible scheduling makes it ideal for students and part timers. The position does provide you with enough to responsibility to empower your professional image. Responsibilities vary on a day-to-day basis that is determined by the CVS workflow.
Cons: Customers is always the the biggest contribution to your stress levels. That and a lot of corporate red tape. The company has done a good job minimizing the voice of the individual. But it is what it is. It's a job and if you don't like it your always free to find another job elsewhere; the company feels the same way.

Customer Service Supervisor in Manitowoc:
"Office conditions."
Pros: Working with customers.
Cons: Difficult employees who cannot accept change.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Customer Service Supervisor in Utica:
"That The Training Was Lacking."
Listen to your staff, be patient and teach with care and remember that everyone has different personalities in the way they learn and grow. It's important to be accessible to your staff and show them they are valued and a big part of the companies success. Rewards and promotions go a long way for morale.

Customer Service Supervisor in North Port:
"The Management."
Pros: I enjoy working with and helping people.
Cons: Management does not stick to policies and does not support their employees.

Customer Service Supervisor in Waterbury:
"The management."
Pros: Challenge of meeting the days requirements.
Cons: Scheduled hours, pay rate.

Customer Service Supervisor in Canton:
"Customer Service Supervisor."
Pros: My fellow employees are great, we all have a great working relationship. I enjoy working with the public, although sometimes it can be nerve racking with the types of customers that do come in.
Cons: I don't like that I am a full time employee, but I only work about 34 hours a week. When I got my promotion, it wasn't nearly as much as I thought it would be.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1864 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
24%
10-19 years
26%
20 years or more
10%

Experience Affects Customer Service Supervisor Salaries

▲20%

▲11%

▼0%

National Average
$40,000

▼16%

Skills That Affect Customer Service Supervisor Salaries






National Average
$40,000


People Management
▼3%

▼5%

▼6%




▼9%

▼24%

▼31%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1864 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
24%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
no benefits
None: 22%