The average hourly pay for a Customer Service Supervisor is $14.90.
Customer Service Supervisor by
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What Do Customer Service Supervisors Do?
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the …Read more
Job Satisfaction for Customer Service Supervisor
Popular Employer Salaries for Customer Service Supervisor
The top respondents for the job title Customer Service Supervisor are from the companies The Home Depot Inc., Wal-Mart Stores, Inc and Burlington Coat Factory. Reported salaries are highest at U.S. Postal Service (USPS) where the average pay is $29.89. Other companies that offer high salaries for this role include The Home Depot Inc. and Wal-Mart Stores, Inc, earning around $15.37 and $13.95, respectively. Burlington Coat Factory pays the lowest at around $12.13. CVS / Pharmacy and Sam's Club also pay on the lower end of the scale, paying $12.34 and $12.80, respectively.
Customer Service Supervisor Job Listings
What Are Popular Skills for Customer Service Supervisors?
Skills in People Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Leadership, Team Leadership and Customer Service.
What is the Pay by Experience Level for Customer Service Supervisors?
An entry-level Customer Service Supervisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.95 based on 112 salaries. An early career Customer Service Supervisor with 1-4 years of experience earns an average total compensation of $13.76 based on 2,881 salaries. A mid-career Customer Service Supervisor with 5-9 years of experience earns an average total compensation of $15.36 based on 1,841 salaries. An experienced Customer Service Supervisor with 10-19 years of experience earns an average total compensation of $16.85 based on 2,079 salaries. In their late career (20 years and higher), employees earn an average total compensation of $18.
Pay Difference by Location
Employees with Customer Service Supervisor in their job title in San Diego, California earn an average of 15.2% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (12.7% more) and Los Angeles, California (10.9% more). The lowest salaries can be found in Houston, Texas (2.3% less) and Chicago, Illinois (0.3% less).
Years of Experience
This data is based on 7,800 survey responses.