The average salary for a Call Center Team Lead in Tampa, Florida is $34,234.
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$0 - $34k
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$31k - $45k
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
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Popular Skills for Call Center Team Lead
Skills that pay less than market rate include People Management, Customer Service, Training and Team Leadership.
Pay Difference by Location
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Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 41.0% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (36.2% more) and Atlanta, Georgia (27.1% more).
Years of Experience
This data is based on 5 survey responses.