The average salary for a Call Center Team Lead at Convergys Corporation is $30,248.
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
The top respondents for the job title Call Center Team Lead are from the companies Concentrix Corporation, Teletech and Teletech. Reported salaries are highest at Teletech where the average pay is $35,000. Concentrix Corporation pays the lowest at around $32,771.
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Popular Skills for Call Center Team Lead
Years of Experience
This data is based on 3 survey responses.