$58,347
Avg. Salary
$18.02
Avg. Hourly Rate

Average additional compensation:

$4,956

Bonus

$3,052

Profit Sharing

$9,826

Commission

What am I worth?
How should I pay?

The average pay for a Client Service Manager is $18.02 per hour.

The average pay for a Client Service Manager is $58,347 per year.

10%
$13.17
10%
$18.02
50%
$25.56
90%
90%
MEDIAN $18.02
10%
$40k
10%
$58k
50%
$88k
90%
90%
MEDIAN $58,347
$39,963 - $87,693
$40K
$58K
$88K
MEDIAN: $58,347
10%
50%
90%

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$13.17 - $25.56
$13
$18
$26
MEDIAN: $18.02
10%
50%
90%

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$0$92K
Salary $39,963 - $87,693
Bonus $760 - $14,658
Profit Sharing $871 - $12,062
Commission $1,449 - $20,608
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,745 - $92,291
  • Country: United States
  • Currency: USD
  • Updated: 15 May 2019
  • Individuals Reporting: 2,699
Hourly Data $0$47
Hourly Rate $13.17 - $25.56
Overtime $17.12 - $47.68
Annual Data $0$92K
Bonus $760 - $14,658
Commission $1,449 - $20,608
Profit Sharing $871 - $12,062
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,745 - $92,291
  • Country: United States
  • Currency: USD
  • Updated: 15 May 2019
  • Individuals Reporting: 323

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

Read More...
Client Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

Client Service Manager Pay By Employer

$0$111K

$53,292

$59,362

$49,595

Bayada
20 profiles
$39,744

Willis Group Ltd
14 profiles
$63,500

AC Nielsen Corp
11 profiles
$72,774

$85,000

Centria
11 profiles
$45,000

Moneta Group
11 profiles
$42,692

AON Corporation
10 profiles
$73,145

Common Career Paths for Client Service Manager


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As Client Service Managers transition into upper-level roles such as Director of Operations, they may see a strong upturn in salary. Directors of Operations earn $89K on average per year. A Client Services Director or a Manager of Client Services is a typical transition from a Client Service Manager role.

Client Service Manager Job Listings

Popular Skills for Client Service Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Account Sales, Data Analysis, Project Management, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Budget Management, Customer Relations, and Microsoft Office. Those educated in Client Interaction tend to be well versed in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of $50,000 based on 686 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 456 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $65,000 based on 419 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $68,000 based on 138 salaries.

Pay Difference by Location

National Average: $58,231

Larger city markers indicate a job is popular in that location.

Seattle offers some of the highest pay in the country for Client Service Managers, 35 percent above the national average. Client Service Managers will also find cushy salaries in San Francisco (+34 percent), Los Angeles (+29 percent), New York (+21 percent), and Houston (+15 percent). With compensation 18 percent below the national average, Austin is not known for hefty paychecks and actually represents the lowest-paying market. Below-median salaries also turn up in St. Louis and Tampa (8 percent lower and 7 percent lower, respectively).

Client Service Manager Reviews

Q: What is it like working as a Client Service Manager?

Client Service Manager in Corvallis:
"Traffic/commute, cost of living, culture."
Pros: I love the size and it is close to my family. It is perfect!
Cons: Nothing bad to say.

Client Service Manager in Indianapolis:
"Prepare for long hours."
Be well versed in all areas of video production.

Client Service Manager in Houston:
Communicating when issues arise address immediately. Give shouts outs on perfornances.

Client Service Manager in Phoenix:
"Perseverance."
Two years to be self confident.

Client Service Manager in Austin:
"Work Flexibility."
Pros: Ability to work from home when needed.
Cons: Cost of living in Austin is very high and I am underpaid.

Client Service Manager in Las Vegas:
"Client Services Manager."
Make sure that you enjoy working with clients and that you are extremely organized.

Client Service Manager in Phoenix:
"Know Your Employer."
Have a clear understanding of how much travel is required. How flexible the company is with work schedules (varying hours). Get familiar with the company culture.

Related Job Salaries

Key Stats for Client Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 658 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
25%
10-19 years
25%
20 years or more
11%

Experience Affects Client Service Manager Salaries

▲16%

▲12%

▼0%

National Average
$58,000

▼15%

Skills That Affect Client Service Manager Salaries

Account Sales
▲15%



National Average
$58,000



▼2%



Client Interaction
▼5%

Customer Relationship Management (CRM)
▼5%





Budget Management
▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 658 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
25%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 72%
vision benefits
Vision: 64%
no benefits
None: 18%