The average salary for a Client Service Manager is $60,271.
Client Service Manager by
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What Do Client Service Managers Do?
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for depa…Read more
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
Job Satisfaction for Client Service Manager
Popular Employer Salaries for Client Service Manager
The top respondents for the job title Client Service Manager are from the companies Ameriprise Financial, Inc., Arthur J. Gallagher & Company and Arthur J. Gallagher Risk Management Services, Inc.. Reported salaries are highest at Willis Towers Watson where the average pay is $68,177. Other companies that offer high salaries for this role include Charles Schwab & Co., Inc. and The Bank of New York Mellon Corporation (BNY Mellon), earning around $65,717 and $63,615, respectively. Bayada pays the lowest at around $39,880. Ameriprise Financial, Inc. and Arthur J. Gallagher Risk Management Services, Inc. also pay on the lower end of the scale, paying $49,320 and $53,173, respectively.
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Somewhat common (8 - 20%)
Client Service Manager Job Listings
What Are Popular Skills for Client Service Managers?
Skills in Account Management and Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Customer Relationship Management (CRM) and Client Interaction.
What is the Pay by Experience Level for Client Service Managers?
An entry-level Client Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $46,707 based on 60 salaries. An early career Client Service Manager with 1-4 years of experience earns an average total compensation of $53,928 based on 1,016 salaries. A mid-career Client Service Manager with 5-9 years of experience earns an average total compensation of $63,178 based on 750 salaries. An experienced Client Service Manager with 10-19 years of experience earns an average total compensation of $69,631 based on 697 salaries. In their late career (20 years and higher), employees earn an average total compensation of $71,963.
Pay Difference by Location
Employees with Client Service Manager in their job title in San Francisco, California earn an average of 37.3% more than the national average. These job titles also find higher than average salaries in New York, New York (15.8% more) and Boston, Massachusetts (15.6% more).
Years of Experience
This data is based on 2,847 survey responses.