Client Service Manager in Boston, Massachusetts Salary

The average pay for a Client Service Manager in Boston, Massachusetts is $58,341 per year. Most people with this job move on to other positions after 20 years in this field. Experience has a moderate effect on income for this job. The skills that increase pay for this job the most are Data Analysis and Account Management.

$47,172 - $93,513
$47K
$62K
$94K
MEDIAN: $61,960
10%
50%
90%

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$0$103K
Salary $47,172 - $93,513
Bonus $500 - $25,900
Profit Sharing $8,500
Commission $4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$47,172 - $103,255
  • Country: United States
  • Currency: USD
  • Updated: 8 Nov 2017
  • Individuals Reporting: 48

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Oversees cross functional work areas targeted to resolve issues raised by clients.
  • Manages the client service operations, which deals directly with clients and is the first point of contact.
  • Develops and implements processes and procedures to improve operational efficiency.

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Client Service Manager Job Listings

Client Service Manager Reviews

Q: What is it like working in Boston?

Client Service Manager in Boston:
Pros: Access to public transportation and lots of great food/ restaurants. The city culture is great.
Cons: The commute can be awful in the harsh winter.

More Cities for Client Service Manager

Key Stats for Client Service Manager

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
50%
5-9 years
27%
10-19 years
15%
20 years or more
6%

Experience Affects Client Service Manager Salaries

Experienced
▲30%

▲18%

National Average
$65,000

▼9%

Skills That Affect Client Service Manager Salaries

Data Analysis
▲43%


Problem Solving
▲5%

National Average
$65,000


Customer Relations
▼2%

Customer Service
▼4%

Microsoft Excel
▼4%

Microsoft Office
▼4%


Project Management
▼6%

Operations Management
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
27%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 68%
vision benefits
Vision: 55%
no benefits
None: 20%