Client Service Manager in Boston, Massachusetts Salary
The average pay for a Client Service Manager in Boston, Massachusetts is $58,341 per year. Most people with this job move on to other positions after 20 years in this field. Experience has a moderate effect on income for this job. The skills that increase pay for this job the most are Data Analysis and Account Management.
|Salary||$47,172 - $93,513|
|Bonus||$500 - $25,900|
|Total Pay (||$47,172 - $103,255|
Job Description for Client Service Manager
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.Read More...
Communication is essential in this job, so a clear, effective communication style is necessary. The ability to work as part of a team - including as a leader - is important, as is the ability to analyze subordinates' performance and offer guidance. In terms of education and experience, a minimum of a bachelor's degree in management is typically expected, as well as five years of relevant experience. (Copyright 2017 PayScale.com)
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Oversees cross functional work areas targeted to resolve issues raised by clients.
- Manages the client service operations, which deals directly with clients and is the first point of contact.
- Develops and implements processes and procedures to improve operational efficiency.
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