The average salary for a Customer Experience Manager is $63,474.
Customer Experience Manager by
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Customer Experience Managers Do?
The position of a customer experience manager is all-encompassing and involves the strategic and hands-on design, development, and implementation of programs to drive growth and increase company revenue. They must oversee innovative and imaginative programs while thinking outside the box and motivating teams within the company to work together to achieve common goals.
Customer experience managers foster client and vendor relationships by analyzing data to maximize potential revenue and savings …Read more
Customer Experience Manager Tasks
- Design, develop, and implement customer experience programs.
- Evaluate and report on customer experience program metrics and outcomes.
- Monitor and share customer insights and recommendations to drive customer experience program development.
- Manage and standardize customer experience programs across teams.
Job Satisfaction for Customer Experience Manager
Popular Employer Salaries for Customer Experience Manager
The top respondents for the job title Customer Experience Manager are from the companies GTM Sportswear, The Walt Disney Company and The Walt Disney Company. Reported salaries are highest at GTM Sportswear where the average pay is $48,000. The Walt Disney Company pays the lowest at around $47,184.
Customer Experience Manager Job Listings
What Are Popular Skills for Customer Experience Managers?
Skills in Project Management and Customer Service Metrics are correlated to pay that is above average. Skills that pay less than market rate include People Management, Customer Relationship Management (CRM) and Customer Service.
What is the Pay by Experience Level for Customer Experience Managers?
An entry-level Customer Experience Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $48,694 based on 26 salaries. An early career Customer Experience Manager with 1-4 years of experience earns an average total compensation of $56,579 based on 425 salaries. A mid-career Customer Experience Manager with 5-9 years of experience earns an average total compensation of $65,488 based on 312 salaries. An experienced Customer Experience Manager with 10-19 years of experience earns an average total compensation of $72,640 based on 260 salaries. In their late career (20 years and higher), employees earn an average total compensation of $76,037.
Pay Difference by Location
Employees with Customer Experience Manager in their job title in Denver, Colorado earn an average of 6.2% more than the national average. These job titles also find higher than average salaries in San Francisco, California (2.0% more). The lowest salaries can be found in Austin, Texas (12.4% less), Chicago, Illinois (5.3% less) and Seattle, Washington (4.6% less).
Years of Experience
This data is based on 1,103 survey responses.