$51,448
Avg. Salary
$15.28
Avg. Hourly Rate

Average additional compensation:

$3,976

Bonus

$2,457

Profit Sharing

$6,068

Commission

What am I worth?
How should I pay?

The average pay for a Customer Relations Manager (CRM) is $15.28 per hour.

The average pay for a Customer Relations Manager (CRM) is $51,448 per year.

10%
$11.20
10%
$15.28
50%
$22.64
90%
90%
MEDIAN $15.28
10%
$36k
10%
$51k
50%
$82k
90%
90%
MEDIAN $51,448
$35,736 - $82,360
$36K
$51K
$82K
MEDIAN: $51,448
10%
50%
90%

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$11.20 - $22.64
$11
$15
$23
MEDIAN: $15.28
10%
50%
90%

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$0$82K
Salary $35,736 - $82,360
Bonus $275 - $14,888
Profit Sharing $2.14 - $14,795
Commission $919 - $20,134
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,001 - $82,394
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 627
Hourly Data $0$32
Hourly Rate $11.20 - $22.64
Overtime $15.10 - $32.67
Annual Data $0$82K
Bonus $275 - $14,888
Commission $919 - $20,134
Profit Sharing $2.14 - $14,795
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,001 - $82,394
  • Country: United States
  • Currency: USD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 222

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

Read More...

Customer Relations Manager (CRM) Pay By Employer

$0$33K

$33,000

Common Career Paths for Customer Relations Manager (CRM)


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Customer Relations Manager (CRM) Job Listings

Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers seem to exploit a large range of skills on the job. Most notably, skills in Sales, Strategic Marketing, Oral / Verbal Communication, and Operations Management are correlated to pay that is above average, with boosts between 7 percent and 19 percent. Skills that seem to negatively impact pay include Account Management, Customer Service, and Event Planning. Those familiar with Customer Relations also tend to know Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 268 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 161 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 131 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 36 salaries.

Pay Difference by Location

-5%

-10%

-19%

National Average: $49,151

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Relations Managers that is 35 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Customer Relations Managers will also find cushy salaries in San Diego (+29 percent), Denver (+25 percent), Washington (+4 percent), and New York (+4 percent). The lowest-paying market is Miami, which sits 26 percent below the national average, proving that location is a significant contributor to overall pay. Two other places where employers offer below-median salaries are Austin (22 percent less) and Charlotte (18 percent less).

Customer Relations Manager (CRM) Reviews

Q: What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Fort Worth:
"Rewarding but a lot of room for improvement."
Pros: My work life balance.
Cons: I feel there could be better communication within the organisation

Customer Relations Manager (CRM) in Seattle:
"Work flexibility."
Pros: Direct impact on daily operations and working towards goals. Casual work environment. Learning new skills and consistenly applying them.
Cons: Lack of clear, direct focus (i.e. I just feel like I should be paid more)

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Customer Relations Manager (CRM) in Lansing:
"Excellent Team and Management."
Pros: The team I work with and the customers I work with.
Cons: Lack of organization and prioritization and action.

Customer Relations Manager (CRM) in Buffalo:
Pros: Benefits, work schedule, corporate atmosphere.
Cons: Pay, stress level, favoritism, lack of opportunity for advancement.

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
78 %
Male
22 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 166 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
26%
10-19 years
23%
20 years or more
9%

Experience Affects Customer Relations Manager (CRM) Salaries

▲14%

▲5%

▲1%

National Average
$49,000

▼12%

Skills That Affect Customer Relations Manager (CRM) Salaries

Sales
▲18%

Strategic Marketing
▲7%

Oral / Verbal Communication
▲6%


Database Management & Reporting
▲5%

Customer Service Metrics
▲3%

National Average
$49,000



Event Planning
▼8%


Account Management
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 166 votes.

Gender

Female
78 %
Male
22 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
26%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 63%
vision benefits
Vision: 57%
no benefits
None: 23%