Customer Relations Manager (CRM) Salary

Pay for Customer Relations Managers in the United States sits in the ballpark of $50K per year. In the world of Customer Relations Managers, overall income ranges from $30K near the bottom to $80K at the top; this can include more than $13K from bonuses and more than $12K from profit sharing in exceptional cases. Location and tenure each impact pay for this group, with the former having the largest influence. Health benefits are not claimed by all — approximately one in five lack any form of coverage — but a fair number have medical insurance, and a majority have dental, too. Job satisfaction is reported as high by the vast majority of workers. Most Customer Relations Managers survey respondents are women (79 percent). The data in this summary comes from the PayScale salary survey.

$35,500 - $81,323
$36K
$51K
$81K
MEDIAN: $50,686
10%
50%
90%

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$11.26 - $22.93
$11
$15
$23
MEDIAN: $15.37
10%
50%
90%

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$0$81K
Salary $35,500 - $81,323
Bonus $246.58 - $14,702
Profit Sharing $0.00 - $12,080
Commission $2,312 - $20,608
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,331 - $80,433
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 376
Hourly Data $0$32
Hourly Rate $11.26 - $22.93
Overtime $14.92 - $32.38
Annual Data $0$80K
Bonus $246.58 - $14,702
Commission $2,312 - $20,608
Profit Sharing $0.00 - $12,080
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,331 - $80,433
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 129

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Customer Relations Manager (CRM)


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Customer Relations Manager (CRM) Job Listings

Popular Skills for Customer Relations Manager (CRM)


Customer Relations Managers seem to exploit a large range of skills on the job. Most notably, skills in Sales, Strategic Marketing, Oral / Verbal Communication, and Operations Management are correlated to pay that is above average, with boosts between 7 percent and 19 percent. Skills that seem to negatively impact pay include Account Management, Customer Service, and Event Planning. Those familiar with Customer Relations also tend to know Customer Relationship Management (CRM).

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 268 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 161 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 131 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 36 salaries.

Pay Difference by Location

National Average: $48,834

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Relations Managers that is 35 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Customer Relations Managers will also find cushy salaries in San Diego (+29 percent), Denver (+25 percent), Washington (+4 percent), and New York (+4 percent). The lowest-paying market is Miami, which sits 26 percent below the national average, proving that location is a significant contributor to overall pay. Two other places where employers offer below-median salaries are Austin (22 percent less) and Charlotte (18 percent less).

Customer Relations Manager (CRM) Reviews

Q: What is it like working as a Customer Relations Manager (CRM)?

Customer Relations Manager (CRM) in Seattle:
"Work flexibility."
Pros: Direct impact on daily operations and working towards goals. Casual work environment. Learning new skills and consistenly applying them.
Cons: Lack of clear, direct focus (i.e. I just feel like I should be paid more)

Customer Relations Manager (CRM) in Cortland:
"Love it."
Pros: Always busy! Keeps me on y toes, I love getting to meet new people and learn new things everyday.
Cons: Sometimes customer can be as evil as they come!

Customer Relations Manager (CRM) in Fresno:
"It's pretty damn horrible."
Pros: That's a really good question. Wish I knew the answer.
Cons: Oh, just everything. There's people...and places...and things I have to do with people in those places...

Customer Relations Manager (CRM) in Lansing:
"Excellent Team and Management."
Pros: The team I work with and the customers I work with.
Cons: Lack of organization and prioritization and action.

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
80 %
Male
20 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 96 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
25%
10-19 years
22%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relations Manager (CRM) Salaries

▲14%

▲6%

▲1%

National Average
$49,000

▼12%

Skills That Affect Customer Relations Manager (CRM) Salaries

Sales
▲19%

Strategic Marketing
▲8%


Oral / Verbal Communication
▲6%

Database Management & Reporting
▲5%

Customer Service Metrics
▲3%

National Average
$49,000



Event Planning
▼8%


Account Management
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 96 votes.

Gender

Female
80 %
Male
20 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
25%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 65%
vision benefits
Vision: 57%
no benefits
None: 22%
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