Customer Relationship Management (CRM) Director Salary
Customer Relationship Management Directors in the United States can look forward to a sizeable six-figure salary — around $106K per year on average. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. The majority of Customer Relationship Management Directors claim high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
|Salary||$50,062 - $151,642|
|Bonus||$2,020 - $36,163|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$50,779 - $167,352|
Job Description for Customer Relationship Management (CRM) Director
Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.Read More...
Common duties for CRM directors include developing strategies and marketing plans with fellow executives, which involves close work with the company's marketing, communications, and operation teams. They must work as a liaison between multiple divisions and customers, as well as monitor markets and collect feedback from current customers; this may involve conducting follow-up communications through mediums such as email, mail, and telephone with customers. Many times, individuals in this position are also responsible for duties such as social media and website updates.
Work hours for the position are generally limited to regular business hours, with the setting typically indoors in an office environment. Physical requirements and hazards are minimal, but long periods of standing or some travel may be necessary. CRM directors must be able to work well in a team setting, while also working well on their own with minimal supervision. (Copyright 2017 PayScale.com)
Customer Relationship Management (CRM) Director Tasks
- Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
- Collect, analyze, and report on customer data.
- Forecast and optimize promotions and outreach, working with marketing.
- Analyze data to segment customers and reach out in appropriate ways.
Customer Relationship Management (CRM) Director Job Listings
Popular Skills for Customer Relationship Management (CRM) Director
Survey results suggest that Customer Relationship Management Directors use a fairly large toolkit of professional skills. Most notably, facility with Salesforce and Email Marketing are correlated to pay that is significantly above average, leading to increases of 41 percent and 23 percent, respectively. At the other end of the pay range are skills like Operations Management, People Management, and Customer Relationship Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management and Email Marketing.
Pay by Experience Level for Customer Relationship Management (CRM) Director
Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.
Pay Difference by Location
San Francisco is home to an above-average pay rate for Customer Relationship Management Directors, 54 percent higher than the national average. Customer Relationship Management Directors can also look forward to large paychecks in cities like New York (+34 percent), Los Angeles (+32 percent), Chicago (+28 percent), and Boston (+10 percent). Customer Relationship Management Directors in Dallas take home the lowest salaries, earning a whopping 27 percent less than the national average. A couple other locations with smaller-than-average paychecks include Washington (15 percent lower) and Seattle (1 percent lower).
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Key Stats for Customer Relationship Management (CRM) Director
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