Customer Relationship Management (CRM) Director Salary

Customer Relationship Management Directors in the United States can look forward to a sizeable six-figure salary — around $106K per year on average. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. The majority of Customer Relationship Management Directors claim high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.

$50,062 - $151,642
$50K
$110K
$150K
MEDIAN: $105,947
10%
50%
90%

Add this chart to your site: 640px    300px

$0$167K
Salary $50,062 - $151,642
Bonus $2,020 - $36,163
Profit Sharing $4,200
Commission $1,536
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,779 - $167,352
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 100

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Relationship Management (CRM) Director

Customer relationship management (CRM) directors' primary function is to manage the relationship between customers and their company. These positions are found in a wide variety of industries, ranging from educational facilities to large corporations. Specific knowledge and experience may be required for some positions, but work requirements commonly include at least five years in a related position. Educational requirements begin with a bachelor’s degree in a business field or another related discipline; advanced degrees such as a master of business administration (MBA) is often preferred.

Read More...

Customer Relationship Management (CRM) Director Tasks

  • Manage strategy and day-to-day activities of CRM team to increase customer engagement and revenue.
  • Collect, analyze, and report on customer data.
  • Forecast and optimize promotions and outreach, working with marketing.
  • Analyze data to segment customers and reach out in appropriate ways.

Customer Relationship Management (CRM) Director Job Listings

Popular Skills for Customer Relationship Management (CRM) Director


Survey results suggest that Customer Relationship Management Directors use a fairly large toolkit of professional skills. Most notably, facility with Salesforce and Email Marketing are correlated to pay that is significantly above average, leading to increases of 41 percent and 23 percent, respectively. At the other end of the pay range are skills like Operations Management, People Management, and Customer Relationship Management. It is often found that people who know Customer Relationship Management are also skilled in Project Management and Email Marketing.

Pay by Experience Level for Customer Relationship Management (CRM) Director

Pay by Experience for a Customer Relationship Management (CRM) Director has a positive trend. An entry-level Customer Relationship Management (CRM) Director with less than 5 years of experience can expect to earn an average total compensation of $70,000 based on 29 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $102,000 based on 59 salaries. An experienced Customer Relationship Management (CRM) Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $131,000 based on 63 salaries. A Customer Relationship Management (CRM) Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $135,000 based on 16 salaries.

Pay Difference by Location

National Average: $109,775

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Customer Relationship Management Directors, 54 percent higher than the national average. Customer Relationship Management Directors can also look forward to large paychecks in cities like New York (+34 percent), Los Angeles (+32 percent), Chicago (+28 percent), and Boston (+10 percent). Customer Relationship Management Directors in Dallas take home the lowest salaries, earning a whopping 27 percent less than the national average. A couple other locations with smaller-than-average paychecks include Washington (15 percent lower) and Seattle (1 percent lower).

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Director

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
1-4 years
8%
5-9 years
32%
10-19 years
46%
20 years or more
15%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Director Salaries

Late-Career
▲23%

▲19%

National Average
$110,000

Mid-Career
▼7%

Entry-Level
▼36%

Skills That Affect Customer Relationship Management (CRM) Director Salaries

Salesforce
▲40%

Email Marketing
▲22%

Sales
▲1%

National Average
$110,000

Project Management
▼3%

Customer Relationship Management (CRM)
▼6%

People Management
▼7%

Operations Management
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

1-4 years
8%
5-9 years
32%
10-19 years
46%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
vision benefits
Vision: 66%
no benefits
None: 12%
ADVERTISEMENT