The average hourly pay for a Customer Service Advisor is $14.03.
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$9 - $20
$294 - $6,082
$700 - $2,500
$660 - $21,699
$20,999 - $50,322
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Job Description for Customer Service Advisor
Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer. Customer service advisors generally answer customer questions, but they can also place and track orders, explain se…Read more
Customer Service Advisor Tasks
- Manage daily and special orders and operations for specific accounts.
- Provide estimates and documentation, recommending level of work and obtaining agreement.
- Update and document accounts, including orders, escalations, and transactions.
- Work with other departments to ensure flow of goods and services and clear communication.
Job Satisfaction for Customer Service Advisor
Popular Employer Salaries for Customer Service Advisor
The top respondents for the job title Customer Service Advisor are from the companies Apple Computer, Inc, Jiffylube and Petco Animal Supplies, Inc.. Reported salaries are highest at Microsoft Corp where the average pay is $19.18. Other companies that offer high salaries for this role include Apple Computer, Inc and Nelnet, Incorporated, earning around $17.15 and $14.85, respectively. Sears Holdings Corporation pays the lowest at around $7.26. Jiffylube and Petco Animal Supplies, Inc. also pay on the lower end of the scale, paying $9.73 and $10.00, respectively.
Customer Service Advisor Job Listings
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Popular Skills for Customer Service Advisor
Avg. Hourly Rate
Skills in Oral / Verbal Communication, Customer Relations and Problem Solving are correlated to pay that is above average. Skills that pay less than market rate include Sales and Customer Service.
Pay by Experience Level for Customer Service Advisor
An entry-level Customer Service Advisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.08 based on 43 salaries. An early career Customer Service Advisor with 1-4 years of experience earns an average total compensation of $12.98 based on 334 salaries. A mid-career Customer Service Advisor with 5-9 years of experience earns an average total compensation of $15.03 based on 132 salaries. An experienced Customer Service Advisor with 10-19 years of experience earns an average total compensation of $15.37 based on 130 salaries. In their late career (20 years and higher), employees earn an average total compensation of $18.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Advisor in their job title in New York, New York earn an average of 30.1% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (15.2% more) and Austin, Texas (14.0% more). The lowest salaries can be found in Houston, Texas (6.4% less) and Pittsburgh, Pennsylvania (4.6% less).
Years of Experience
This data is based on 693 survey responses.