Average Customer Service Analyst Salary

$48,027
Avg. SalaryShow Hourly Rate
$2,019
Bonus
$1,000
Profit Sharing
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The average salary for a Customer Service Analyst is $48,027.
10%
$35k
MEDIAN
$48k
90%
$65k
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United States (change)
Salary
$35k - $65k
Bonus
$493 - $5k
Profit Sharing
$0 - $1k
Total Pay
$32k - $63k

Your Market Worth Over Time

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Job Description for Customer Service Analyst

Customer Service Analyst Tasks
  • Enter and document orders, complaints, and customer interactions.
  • Analyze customer service data to identify trends and potential opportunities.
  • Troubleshoot customer problems, explain safety procedures, and recommend maintenance.

Job Satisfaction for Customer Service Analyst

3.9 out of 5
(37)
Highly Satisfied
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Popular Skills for Customer Service Analyst

Skills in Customer Service, Data Analysis and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Excel and Problem Solving.

Pay by Experience Level for Customer Service Analyst

An entry-level Customer Service Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,884 based on 18 salaries. An early career Customer Service Analyst with 1-4 years of experience earns an average total compensation of $44,572 based on 87 salaries. A mid-career Customer Service Analyst with 5-9 years of experience earns an average total compensation of $44,951 based on 63 salaries. An experienced Customer Service Analyst with 10-19 years of experience earns an average total compensation of $49,816 based on 53 salaries. In their late career (20 years and higher), employees earn an average total compensation of $54,495.
Employees with Customer Service Analyst in their job title in Denver, Colorado earn an average of 11.4% more than the national average. The lowest salaries can be found in Scranton, Pennsylvania (29.3% less), Moosic, Pennsylvania (27.8% less) and Indianapolis, Indiana (9.6% less).

Years of Experience

This data is based on 234 survey responses.
Entry Level
7.7%
Early Career
37.2%
Mid Career
26.9%
Experienced
22.6%
Late Career
5.6%