The average salary for a Customer Service Analyst is $48,027.
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$35k - $65k
$493 - $5k
$0 - $1k
$32k - $63k
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Job Description for Customer Service Analyst
Customer service analysts are generally responsible for analyzing reports and trends related to customer service for their organizations. They work primarily in offices and may occasionally meet with "high-value" customers, and they focus heavily on analyzing data and finding ways to improve the customer service team and its work. These analysts serve as points of contact between a company's management team and customer service department, and they are tasked with finding new solutions to custo…Read more
Customer Service Analyst Tasks
- Enter and document orders, complaints, and customer interactions.
- Analyze customer service data to identify trends and potential opportunities.
- Troubleshoot customer problems, explain safety procedures, and recommend maintenance.
Job Satisfaction for Customer Service Analyst
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Popular Skills for Customer Service Analyst
Oral / Verbal Communication
Skills in Customer Service, Data Analysis and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Excel and Problem Solving.
Pay by Experience Level for Customer Service Analyst
An entry-level Customer Service Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,884 based on 18 salaries. An early career Customer Service Analyst with 1-4 years of experience earns an average total compensation of $44,572 based on 87 salaries. A mid-career Customer Service Analyst with 5-9 years of experience earns an average total compensation of $44,951 based on 63 salaries. An experienced Customer Service Analyst with 10-19 years of experience earns an average total compensation of $49,816 based on 53 salaries. In their late career (20 years and higher), employees earn an average total compensation of $54,495.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Analyst in their job title in Denver, Colorado earn an average of 11.4% more than the national average. The lowest salaries can be found in Scranton, Pennsylvania (29.3% less), Moosic, Pennsylvania (27.8% less) and Indianapolis, Indiana (9.6% less).
Years of Experience
This data is based on 234 survey responses.
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