Avg. Base Salary (USD)
The average salary for a Customer Service Analyst is $46,584
What is the Pay by Experience Level for Customer Service Analysts?
An early career Customer Service Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $47,044 based on 71 salaries. A mid-career Customer Service Analyst with 5-9 years of experience earns an average total compensation of $50,209 based on 48 salaries. An …Read more
What Do Customer Service Analysts Do?
Customer service analysts are generally responsible for analyzing reports and trends related to customer service for their organizations. They work primarily in offices and may occasionally meet with "high-value" customers, and they focus heavily on analyzing data and finding ways to improve the customer service team and its work.
These analysts serve as points of contact between a company's management team and customer service department, and they are tasked with finding new solutions to …Read more
- Enter and document orders, complaints, and customer interactions.
- Analyze customer service data to identify trends and potential opportunities.
- Troubleshoot customer problems, explain safety procedures, and recommend maintenance.