Customer Service Associate in Indianapolis Salary

How much does a Customer Service Associate make in Indianapolis, IN? A Customer Service Associate in Indianapolis earns an average of $12.11 per hour. This is 9% above the national average for a Customer Service Associate which is $11.02 per hour. Wages for a Customer Service Associate in Indianapolis range from $8.90 per hour to $19.57 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Customer Service Associate in Indianapolis ranges from $18,782 to $44,276 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Indianapolis, women make up the majority of the workforce (88 percent). Many report receiving medical, dental, and vision benefits from their employer.

$8.90 - $19.57
$8
$12
$20
MEDIAN: $12.11
10%
50%
90%

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Hourly Data $0$26
Hourly Rate $8.90 - $19.57
Overtime $26.13
Annual Data $0$44K
Bonus $3,700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,782 - $44,276
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 11

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

About Indianapolis, Indiana

Marion County, Indiana
848,423
Male:
410,615 (48.4%)
Female:
437,808 (51.6%)
Indianapolis (pronounced /ˌɪndiəˈnæpəlɪs/), is the capital and largest city of the U.S. state of Indiana and the seat of Marion County. It is in the East North Central region of the Midwestern United States. With an estimated population of 853,173 in 2015, Indianapolis is the second most populous city in the Midwest, after Chicago, and 14th largest in the U.S. The city is the economic and cultural center of the Indianapolis metropolitan area, home to 2 million people, the 34th most populous metropolitan statistical area in the U.S. Its combined statistical area ranks 26th, with 2.4 million inhabitants. Indianapolis covers 372 square miles (963.5 km²), making it the 16th largest city by land area in the U.S. Founded in 1821 as a planned city for the new seat of the government of Indiana, Indianapolis was platted by Alexander Ralston and Elias Pym Fordham on a 1-square-mile (2.6 km2) grid adjacent to the White...
Indianapolis:
$41,278
Indiana:
$50,532
$807
Indianapolis:
$123,500
Indiana:
$131,000
5.6%

Customer Service Associate Job Listings

Key Stats for Customer Service Associate

Gender

Female
88 %
Male
13 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
7%
1-4 years
47%
5-9 years
13%
10-19 years
33%

Experience Affects Customer Service Associate Salaries

Entry-Level
▲3%

Experienced
▲2%

National Average
$30,000

Skills That Affect Customer Service Associate Salaries

Data Entry
▲34%

Phone Support
▲3%

Customer Service
▲2%

National Average
$30,000

Customer Relations
▼2%

Cash Handling
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
88 %
Male
13 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
13%
10-19 years
33%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 91%
vision benefits
Vision: 82%
no benefits
None: 9%