Avg. Base Hourly Rate (USD)
The average hourly pay for a Customer Service Associate is $12.59
What is the Pay by Experience Level for Customer Service Associates?
An entry-level Customer Service Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.92 based on 356 salaries. An early career Customer Service Associate with 1-4 years of experience earns an average total compensation of $12.26 based on …Read more
What Do Customer Service Associates Do?
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. …Read more
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.