$10.91
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$900

Profit Sharing

$300

Commission

$1,458

A Customer Service Associate earns an average wage of $10.63 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Call Center, Microsoft Office, and Organizing.

$25,277 - $57,968
$25K
$38K
$58K
MEDIAN: $37,613
10%
50%
90%

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$8.54 - $15.59
$8
$11
$16
MEDIAN: $10.91
10%
50%
90%

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$0$57K
Salary $25,277 - $57,968
Bonus $99.33 - $5,024
Profit Sharing $82.43 - $3,069
Commission $3.00 - $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,095 - $39,164
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 723
Hourly Data $0$26
Hourly Rate $8.54 - $15.59
Hourly Tips $0.15 - $4.50
Overtime $12.46 - $26.97
Annual Data $0$39K
Bonus $99.33 - $5,024
Commission $3.00 - $8,000
Profit Sharing $82.43 - $3,069
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,095 - $39,164
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 4,501

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Associate Pay By Employer

$0$38K

$23,758

$24,097

Walgreen Co.
127 profiles
$19,045

$21,827

$22,120

$18,861

Wawa, Inc.
50 profiles
$21,472

$21,299

$18,035

Amazon.com Inc
23 profiles
$22,351

Common Career Paths for Customer Service Associate


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Customer Service Associate Job Listings

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Pay by Experience for a Customer Service Associate has a positive trend. An entry-level Customer Service Associate with less than 5 years of experience can expect to earn an average total compensation of $22,000 based on 1,776 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Associate with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $25,000 based on 684 salaries. An experienced Customer Service Associate which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $26,000 based on 496 salaries. A Customer Service Associate with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $29,000 based on 175 salaries.

Pay Difference by Location

National Average: $23,885

Larger city markers indicate a job is popular in that location.

Customer Service Associate Reviews

Q: What is it like working as a Customer Service Associate?

Customer Service Associate in Conroe:
"Love it."
Pros: Meeting new people, communication with customer.
Cons: Standing up for a long period of time.

Customer Service Associate in Savannah:
"Ok."
Pros: I loved the people great pay for retail.
Cons: Scheduling is crazy.Just too much.

Customer Service Associate in Midland:
"Stressful/demandingb."
Pros: Customers/face paced.
Cons: Irrate customers.

Customer Service Associate in Lake Zurich:
"Conditions."
Pros: Like the job, and some people and nice office space.
Cons: Low pay, not enough single people, far from home.

Customer Service Associate in Portland:
"Different. People must have good people skills."
Pros: Get to meet new people and have the opportunity to help people. You may also enjoy working with some people in food service and gain knowledge of what to do in a kitchen while helping others.
Cons: Low pay. No respect from both customers and employers. The hours are terrible as well as the demand.

Customer Service Associate in Sioux Falls:
"Enjoy my job."
Pros: The coworkers, they are so helpful and friendly.
Cons: The prank callers who are obscene.

Customer Service Associate in Sedalia:
"Wonderful."
Pros: I love my coworkers, I love you making an impact on the store, and I love helping people.
Cons: Sometimes my coworkers are lazy but are payed more than myself.

Related Job Salaries

Key Stats for Customer Service Associate

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 824 votes.
Less than 1 year
7%
1-4 years
50%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Experience Affects Customer Service Associate Salaries

▲21%

▲10%

▲4%

National Average
$24,000

▼9%

Skills That Affect Customer Service Associate Salaries

Call Center
▲32%

Microsoft Office
▲14%

Organizing
▲11%

▲6%


Operations Management
▼0%

National Average
$24,000

Customer Relations
▼2%

Oral / Verbal Communication
▼2%


Problem Solving
▼6%

▼7%

Food Preparation
▼7%

Cashier
▼10%

▼12%

Cleaning
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 824 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
7%
1-4 years
50%
5-9 years
18%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 51%
dental benefits
Dental: 44%
vision benefits
Vision: 38%
no benefits
None: 45%