The average hourly pay for a Customer Service Associate is $11.73.
Customer Service Associate by
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What Do Customer Service Associates Do?
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. …Read more
Customer Service Associate Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Job Satisfaction for Customer Service Associate
Popular Employer Salaries for Customer Service Associate
The top respondents for the job title Customer Service Associate are from the companies Lowe's Home Improvement Inc., Lowe's Companies, Inc and Walgreen Co.. Reported salaries are highest at Lowe's Companies, Inc where the average pay is $12.00. Other companies that offer high salaries for this role include Lowe's Home Improvement Inc. and Wal-Mart Stores, Inc, earning around $11.89 and $11.57, respectively. Walgreen Co. pays the lowest at around $9.96. Walgreen's Pharmacy and Wawa, Inc. also pay on the lower end of the scale, paying $10.24 and $11.08, respectively.
Customer Service Associate Job Listings
What Are Popular Skills for Customer Service Associates?
Skills in Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Sales, Customer Relations, Cash Handling and Customer Service.
What is the Pay by Experience Level for Customer Service Associates?
An entry-level Customer Service Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $10.85 based on 335 salaries. An early career Customer Service Associate with 1-4 years of experience earns an average total compensation of $11.28 based on 2,371 salaries. A mid-career Customer Service Associate with 5-9 years of experience earns an average total compensation of $12.12 based on 837 salaries. An experienced Customer Service Associate with 10-19 years of experience earns an average total compensation of $12.88 based on 764 salaries. In their late career (20 years and higher), employees earn an average total compensation of $13.
Pay Difference by Location
Employees with Customer Service Associate in their job title in San Francisco, California earn an average of 48.7% more than the national average. These job titles also find higher than average salaries in New York, New York (26.9% more) and Chicago, Illinois (15.7% more). The lowest salaries can be found in Philadelphia, Pennsylvania (2.6% less) and Houston, Texas (2.1% less).
Years of Experience
This data is based on 4,730 survey responses.