$39,287
Avg. Salary
$11.11
Avg. Hourly Rate

Average additional compensation:

$906

Bonus

$425

Profit Sharing

$1,400

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Associate is $11.11 per hour.

The average pay for a Customer Service Associate is $39,287 per year.

10%
$8.73
10%
$11.11
50%
$16.01
90%
90%
MEDIAN $11.11
10%
$26k
10%
$39k
50%
$59k
90%
90%
MEDIAN $39,287
$26,057 - $58,721
$26K
$39K
$59K
MEDIAN: $39,287
10%
50%
90%

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$8.73 - $16.01
$8
$11
$16
MEDIAN: $11.11
10%
50%
90%

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$0$58K
Salary $26,057 - $58,721
Bonus $144 - $4,919
Profit Sharing $96.45 - $3,098
Commission $0.00 - $9,696
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,372 - $39,756
  • Country: United States
  • Currency: USD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 644
Hourly Data $0$26
Hourly Rate $8.73 - $16.01
Hourly Tips $0.16 - $4.89
Overtime $12.95 - $26.72
Annual Data $0$39K
Bonus $144 - $4,919
Commission $0.00 - $9,696
Profit Sharing $96.45 - $3,098
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,372 - $39,756
  • Country: United States
  • Currency: USD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 4,412

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

Read More...
Customer Service Associate Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Popular Employer Salaries for Customer Service Associate

Common Career Paths for Customer Service Associate


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Customer Service Associate Job Listings

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Pay by Experience for a Customer Service Associate has a positive trend. An entry-level Customer Service Associate with less than 5 years of experience can expect to earn an average total compensation of $22,000 based on 1,776 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Associate with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $25,000 based on 684 salaries. An experienced Customer Service Associate which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $26,000 based on 496 salaries. A Customer Service Associate with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $29,000 based on 175 salaries.

Pay Difference by Location

National Average: $24,239

Larger city markers indicate a job is popular in that location.

Customer Service Associate Reviews

Q: What is it like working as a Customer Service Associate?

Customer Service Associate in Killingly:
"Work Flexibility."
Pros: Lowe's promotes from within and has a good work environment with reasonable compensation.
Cons: Management is oftentimes lacking.

Customer Service Associate in New York:
"Work Environment Summary."
Pros: Working with a purpose and being able to assist and go above and beyond to help a customer.
Cons: Company Politics, lack of accountability and responsibility, and very toxic work environment.

Customer Service Associate in Bangor:
"One Of The Best Retail Places I've Worked."
Pros: The company treats everyone with respect and will work with you for days off. Fair pay for my experience, full time available even under ObamaCare, most associates who are available can get 40 hours and even overtime. Lots of company programs to reward you for a job well done.
Cons: It's customer based so days can be hectic and longer than expected if the store is a mess. Must work nights (2 a week) and weekends. You pay must work over 30 hours per week to be eligible for many benefits and you pay for them still.

Customer Service Associate in Neosho:
Pros: Close to home, other associates in my department are hard workers like myself.
Cons: Work until 10pm or later depending on management. No set schedule, work every weekend. Have to work on Black Friday even if it is your regular day off.

Customer Service Associate in Nashville:
"Good for a job."
Pros: Good hours, products, dress code.
Cons: Mid shifts, amount of work, pay.

Customer Service Associate in Cleveland:
"Optical And Vision Training."
Get to know everything about the field that you're interested in before seeking a job in that area. Always be early for your job and never call off without prior consent, unless it's an absolutely emergency that can't wait until after work. Always put the customer first. Try to resolve any issues independently and never say "I Can't"

Customer Service Associate in Zeeland:
Pros: Light work. Decent pay.
Cons: Not enough days off. No flexibility. Management.

Related Job Salaries

Key Stats for Customer Service Associate

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 951 votes.
Less than 1 year
8%
1-4 years
51%
5-9 years
18%
10-19 years
16%
20 years or more
7%

Experience Affects Customer Service Associate Salaries

▲19%

▲9%

▲2%

National Average
$24,000

▼10%

Skills That Affect Customer Service Associate Salaries

Call Center
▲30%

Microsoft Office
▲12%

Organizing
▲9%

▲4%


National Average
$24,000

Operations Management
▼1%

Customer Relations
▼4%

Oral / Verbal Communication
▼4%


Problem Solving
▼7%

▼8%

Food Preparation
▼8%

Cashier
▼11%

▼13%

Cleaning
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 951 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
8%
1-4 years
51%
5-9 years
18%
10-19 years
16%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 51%
dental benefits
Dental: 44%
vision benefits
Vision: 39%
no benefits
None: 46%