Customer Service Associate in Nashville, Tennessee Salary

How much does a Customer Service Associate make in Nashville, TN? A Customer Service Associate in Nashville takes home an average of $12.88 per hour. This is 14% above the national average for a Customer Service Associate which is $11.02 per hour. Wages for a Customer Service Associate in Nashville range from $10.32 per hour to $14.74 per hour. Total Annual Compensation, which includes hourly rate and bonus for a Customer Service Associate in Nashville ranges from $23,400 to $36,479 annually. Among those reporting, there is an average job satisfaction rating of 0 out of 5 stars. In this profession, there is a pretty equal ratio of male and female in Nashville with women accounting for 50 percent of the population. Many report receiving medical, dental, and vision benefits from their employer.

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

About Nashville, Tennessee

Davidson County, Tennessee
626,681
Nashville is the capital of the U.S. state of Tennessee and the county seat of Davidson County. It is located on the Cumberland River in the north central part of the state. The city is a center for the music, healthcare, publishing, banking and transportation industries, and home to numerous colleges and universities. Reflecting the city's position in state government, Nashville is home to the Tennessee Supreme Court's courthouse for Middle Tennessee. It is known as a center of the country music industry, earning it the nickname "Music City U.S.A." Since 1963, Nashville has had a consolidated city-county government which includes six smaller municipalities in a two-tier system. Nashville is governed by a mayor, vice-mayor, and 40-member Metropolitan Council. Thirty-five of the members are elected from single-member districts; five are elected at-large. According to 2015 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 678,889. The "balance"...

Customer Service Associate Job Listings

Key Stats for Customer Service Associate

Gender

Female
50 %
Male
50 %
Less than 1 year
22%
1-4 years
67%
20 years or more
11%

Skills That Affect Customer Service Associate Salaries

Customer Relations
▲1%

National Average
$30,000

Customer Service
▼10%

Data Entry
▼31%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
22%
1-4 years
67%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 60%
vision benefits
Vision: 60%
no benefits
None: 40%