Customer Service Engineer at EMC Corporation Salary

The average rate for a Customer Service Engineer at EMC Corporation is $24.14 per hour.

$40,301 - $55,263
$45K
MEDIAN: $45,348
50%

Add this chart to your site: 640px    300px

$19.18 - $30.46
$19
$24
$30
MEDIAN: $24.08
10%
50%
90%

Add this chart to your site: 640px    300px

$0$74K
Salary $45,348
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,206 - $74,345
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 6
Hourly Data $0$45
Hourly Rate $19.18 - $30.46
Overtime $29.59 - $45.15
Annual Data $0$74K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,206 - $74,345
  • Country: United States
  • Currency: USD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 12

Job Description for Customer Service Engineer

Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.

Read More...

Customer Service Engineer Tasks

  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Customer Service Engineer Job Listings

Key Stats for Customer Service Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
1-4 years
78%
5-9 years
17%
10-19 years
6%

Skills That Affect Customer Service Engineer Salaries

Computer Hardware Technician
▲2%

National Average
$59,000

Customer Service
▼3%

Electronic Troubleshooting
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

1-4 years
78%
5-9 years
17%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: