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Average Customer Service Engineer Salary

$64,531
Avg. SalaryShow Hourly Rate
$4,500
Bonus
$1,650
Profit Sharing
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The average salary for a Customer Service Engineer is $64,531.
10%
$47k
MEDIAN
$65k
90%
$90k
Is Customer Service Engineer your job title? Find out what you should be paid
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Salary
$47k - $90k
Bonus
$101 - $10k
Profit Sharing
$1k - $7k
Total Pay
$37k - $88k
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What Do Customer Service Engineers Do?

Customer Service Engineer Tasks
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Job Satisfaction for Customer Service Engineer

3.6 out of 5
(40)
Highly Satisfied
8Reviews

Popular Employer Salaries for Customer Service Engineer

The top respondents for the job title Customer Service Engineer are from the companies Xerox Corporation, EMC Corporation and NCR Corp. Reported salaries are highest at EMC Corporation where the average pay is $54,320. NCR Corp pays the lowest at around $47,500.

Career Paths

Explore the most common career paths for Customer Service Engineer. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Engineer Job Listings

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What Are Popular Skills for Customer Service Engineers?

Skills in Customer Service and Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Technical Services and Electronic Troubleshooting.

What is the Pay by Experience Level for Customer Service Engineers?

An entry-level Customer Service Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $59,906 based on 19 salaries. An early career Customer Service Engineer with 1-4 years of experience earns an average total compensation of $58,485 based on 61 salaries. A mid-career Customer Service Engineer with 5-9 years of experience earns an average total compensation of $66,666 based on 34 salaries. An experienced Customer Service Engineer with 10-19 years of experience earns an average total compensation of $74,062 based on 28 salaries. In their late career (20 years and higher), employees earn an average total compensation of $75,149.
Employees with Customer Service Engineer in their job title in Irving, Texas earn an average of 24.0% more than the national average. These job titles also find higher than average salaries in Philadelphia, Pennsylvania (6.9% more) and Atlanta, Georgia (3.5% more). The lowest salaries can be found in Miami, Florida (17.9% less), Salt Lake City, Utah (5.5% less) and Seattle, Washington (0.3% less).

Years of Experience

This data is based on 180 survey responses.
Entry Level
10.6%
Early Career
33.9%
Mid Career
18.9%
Experienced
15.6%
Late Career
21.1%