The average salary for a Customer Service Engineer is $64,531.
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What Do Customer Service Engineers Do?
Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department. They may also focus on issues and queries from other departments, such as manufacturing or marketing, within their own company.
To receive incoming calls from customers, customer service en…Read more
Customer Service Engineer Tasks
- Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
- Recommend technical and product solutions to customers and internal teams.
- Work directly with customers to answer technical and product questions, including during sales meetings.
- Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
- Transform customer issues into improvements for products and information for customers.
Job Satisfaction for Customer Service Engineer
Popular Employer Salaries for Customer Service Engineer
The top respondents for the job title Customer Service Engineer are from the companies Xerox Corporation, EMC Corporation and NCR Corp. Reported salaries are highest at EMC Corporation where the average pay is $54,320. NCR Corp pays the lowest at around $47,500.
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Customer Service Engineer
Customer Support Engineer
Somewhat common (8 - 20%)
Customer Service Engineer Job Listings
What Are Popular Skills for Customer Service Engineers?
Skills in Customer Service and Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Computer Hardware Technician, Technical Services and Electronic Troubleshooting.
What is the Pay by Experience Level for Customer Service Engineers?
An entry-level Customer Service Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $59,906 based on 19 salaries. An early career Customer Service Engineer with 1-4 years of experience earns an average total compensation of $58,485 based on 61 salaries. A mid-career Customer Service Engineer with 5-9 years of experience earns an average total compensation of $66,666 based on 34 salaries. An experienced Customer Service Engineer with 10-19 years of experience earns an average total compensation of $74,062 based on 28 salaries. In their late career (20 years and higher), employees earn an average total compensation of $75,149.
Pay Difference by Location
Employees with Customer Service Engineer in their job title in Irving, Texas earn an average of 24.0% more than the national average. These job titles also find higher than average salaries in Philadelphia, Pennsylvania (6.9% more) and Atlanta, Georgia (3.5% more). The lowest salaries can be found in Miami, Florida (17.9% less), Salt Lake City, Utah (5.5% less) and Seattle, Washington (0.3% less).
Years of Experience
This data is based on 180 survey responses.