Average Customer Service Engineer Salary

$63,001
Avg. SalaryShow Hourly Rate
$3,048
Bonus
$2,000
Profit Sharing
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The average salary for a Customer Service Engineer is $63,001.
10%
$44k
MEDIAN
$63k
90%
$80k
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United States (change)
Salary
$44k - $80k
Bonus
$814 - $10k
Profit Sharing
$1k - $7k
Total Pay
$39k - $81k

Your Market Worth Over Time

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Job Description for Customer Service Engineer

Customer Service Engineer Tasks
  • Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting.
  • Recommend technical and product solutions to customers and internal teams.
  • Work directly with customers to answer technical and product questions, including during sales meetings.
  • Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
  • Transform customer issues into improvements for products and information for customers.

Job Satisfaction for Customer Service Engineer

3.7 out of 5
(45)
Highly Satisfied
7Reviews

Popular Employer Salaries for Customer Service Engineer

The top respondents for the job title Customer Service Engineer are from the companies Xerox Corporation, EMC Corporation and NCR Corp. Reported salaries are highest at EMC Corporation where the average pay is $54,320. NCR Corp pays the lowest at around $47,500.

Customer Service Engineer Job Listings

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Popular Skills for Customer Service Engineer

Skills in Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Technical Services, Computer Hardware Technician, Electronic Troubleshooting and Customer Service.

Pay by Experience Level for Customer Service Engineer

An entry-level Customer Service Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $58,113 based on 15 salaries. An early career Customer Service Engineer with 1-4 years of experience earns an average total compensation of $55,947 based on 66 salaries. A mid-career Customer Service Engineer with 5-9 years of experience earns an average total compensation of $64,573 based on 37 salaries. An experienced Customer Service Engineer with 10-19 years of experience earns an average total compensation of $65,537 based on 41 salaries. In their late career (20 years and higher), employees earn an average total compensation of $72,756.
Employees with Customer Service Engineer in their job title in Irving, Texas earn an average of 27.0% more than the national average. These job titles also find higher than average salaries in Philadelphia, Pennsylvania (9.5% more) and Atlanta, Georgia (3.2% more). The lowest salaries can be found in Austin, Texas (8.7% less), Seattle, Washington (5.3% less) and Salt Lake City, Utah (3.2% less).

Years of Experience

This data is based on 203 survey responses.
Entry Level
7.4%
Early Career
32.5%
Mid Career
18.2%
Experienced
20.2%
Late Career
21.7%