$45,976
Avg. Salary
$10.94
Avg. Hourly Rate
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The average pay for a Customer Service Representative (CSR) in Baton Rouge, Louisiana is $10.94 per hour.

The average pay for a Customer Service Representative (CSR) in Baton Rouge, Louisiana is $45,976 per year.

$9
10%
$11
50%
$17
90%
MEDIAN $11
$28k
10%
$46k
50%
$73k
90%
MEDIAN $45,976
$27,907 - $72,719
$28K
$46K
$73K
MEDIAN: $45,976
10%
50%
90%

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$8.57 - $16.91
$8
$11
$17
MEDIAN: $10.94
10%
50%
90%

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$0$72K
Salary $27,907 - $72,719
Bonus $400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,248 - $47,187
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 13
Hourly Data $0$21
Hourly Rate $8.57 - $16.91
Overtime $21.75
Annual Data $0$47K
Bonus $400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,248 - $47,187
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 47

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Baton Rouge, Louisiana

East Baton Rouge Parish, Louisiana
228,596
Male:
111,492 (48.8%)
Female:
117,104 (51.2%)
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; French for "Red Stick", French: Bâton-Rouge [bɑtɔ̃ ʁuʒ]) is the capital of the U.S. state of Louisiana and its second-largest city. The seat of East Baton Rouge Parish, the city is located on the eastern bank of the Mississippi River. As the "Capital City", Baton Rouge is the political hub for Louisiana, and is the second-largest city in the state after New Orleans, with an estimated population of 228,590 in 2015, according to the US Census Bureau. The metropolitan area surrounding the city, known as Greater Baton Rouge, is also the second-largest in Louisiana, with a population of 830,480 people as of 2015. The urban area has around 594,309 inhabitants. Baton Rouge is a major industrial, petrochemical, medical, research, motion picture, and growing technology center of the American South. The Port of Greater Baton Rouge is the tenth largest in the United States in terms of...
Baton Rouge:
$41,224
Louisiana:
$45,727
$805
Baton Rouge:
$172,600
Louisiana:
$155,600
5.3%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $23,000 based on 25 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $21,000 based on 10 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $27,000 based on 11 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
5%
1-4 years
48%
5-9 years
12%
10-19 years
23%
20 years or more
12%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲77%

▲3%

National Average
$26,000

▼12%

Mid-Career
▼20%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Word
▲17%

Problem Solving
▲15%

Call Center
▲8%


Microsoft Office
▲1%

Microsoft Excel
▼0%

Customer Relationship Management (CRM)
▼0%

National Average
$26,000


Phone Support
▼4%

▼4%

Typing
▼4%

Call center operations
▼18%

Sales
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
12%
10-19 years
23%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 61%
dental benefits
Dental: 48%
vision benefits
Vision: 48%
no benefits
None: 39%