Customer Service Representative (CSR) in Covington, Louisiana Salary

A Customer Service Representative (CSR) in Covington, Louisiana earns an average salary of $27,469 per year.

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Covington, Louisiana

St. Tammany Parish, Louisiana
9,151
Male:
4,800 (52.5%)
Female:
4,351 (47.5%)
Covington is a city in and the parish seat of St. Tammany Parish, Louisiana, United States. The population was 8,765 at the 2010 census. It is located at a fork of the Bogue Falaya and the Tchefuncte River. Covington is part of the New Orleans–Metairie–Kenner Metropolitan Statistical Area. The earliest known settlement by Europeans in the area was in 1800 by Jacques Drieux. In 1813, John Wharton Collins established a town there with the name of Wharton. He is buried on the corner of the city cemetery directly across from the Covington Police Department. There are conflicting stories about how the city came to be named Covington. Many historians believe the city was renamed after General Leonard Covington, a hero of the War of 1812. However, local historian Judge Steve Ellis floats another theory centered on the suggestion by Jesse Jones, a local attorney, that the city be named in honor of...
Covington:
$46,980
Louisiana:
$44,991
$858
Covington:
$211,400
Louisiana:
$140,400
2.7%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
1-4 years
67%
5-9 years
33%

Skills That Affect Customer Service Representative (CSR) Salaries

National Average
$32,000

Problem Solving
▼1%

Customer Service
▼3%

Customer Relations
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Years of Experience

1-4 years
67%
5-9 years
33%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 57%
vision benefits
Vision: 57%
no benefits
None: 43%