Customer Service Representative (CSR) in Charlotte, North Carolina Salary

A Customer Service Representative (CSR) in Charlotte, North Carolina earns an average wage of $13.70 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$23,428 - $45,807
$23K
$34K
$46K
MEDIAN: $33,630
10%
50%
90%

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$9.76 - $18.80
$9
$14
$19
MEDIAN: $13.81
10%
50%
90%

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$0$45K
Salary $23,428 - $45,807
Bonus $100.67 - $4,966
Profit Sharing $625
Commission $3,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,045 - $42,614
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 42
Hourly Data $0$30
Hourly Rate $9.76 - $18.80
Hourly Tips $0.06
Overtime $12.03 - $30.79
Annual Data $0$42K
Bonus $100.67 - $4,966
Commission $3,900
Profit Sharing $625
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,045 - $42,614
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 91

Find Out Exactly What You Should Be Paid

United States (change)

About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $28,000 based on 65 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 36 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 44 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $30,000 based on 13 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
6%
1-4 years
43%
5-9 years
13%
10-19 years
29%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲6%

▲1%

Late-Career
▼0%

National Average
$30,000

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries


▲5%

Insurance
▲5%





▲2%


Typing
▲1%




National Average
$30,000

Sales
▼1%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
13%
10-19 years
29%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 64%
vision benefits
Vision: 63%
no benefits
None: 30%
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