$12.05
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,600

Commission

$800
$18,138 - $48,936
$18K
$35K
$49K
MEDIAN: $35,493
10%
50%
90%

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$9.28 - $15.38
$9
$12
$15
MEDIAN: $12.05
10%
50%
90%

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$0$48K
Salary $18,138 - $48,936
Bonus $362 - $2,980
Commission $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,950 - $36,460
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 12
Hourly Data $0$25
Hourly Rate $9.28 - $15.38
Overtime $13.38 - $25.17
Annual Data $0$36K
Bonus $362 - $2,980
Commission $800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,950 - $36,460
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 80

How much does a Customer Service Representative (CSR) make in Tucson, AZ?

The average hourly rate for a Customer Service Representative (CSR) in Tucson is $12.05 per hour. This is 12% less than the national average for a Customer Service Representative (CSR) which is $13.
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Tucson, Arizona

Pima County, Arizona
531,674
Male:
264,893 (49.8%)
Female:
266,781 (50.2%)
Tucson (/ˈtuːsɒn/ /tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is located 108 miles (174 km) southeast of Phoenix and 60 mi (97 km) north of the U.S.–Mexico border. Tucson is the 33rd largest city and the 59th largest metropolitan area in the United States. Roughly 150 Tucson companies are involved in the design and manufacture of optics and optoelectronics systems, earning Tucson the nickname Optics Valley. Major incorporated suburbs of...
Tucson:
$38,155
Arizona:
$51,492
$775
Tucson:
$139,400
Arizona:
$194,300
5.8%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
3%
1-4 years
51%
5-9 years
22%
10-19 years
17%
20 years or more
7%

Experience Affects Customer Service Representative (CSR) Salaries

▲1%

National Average
$26,000

Experienced
▼2%

▼7%

Skills That Affect Customer Service Representative (CSR) Salaries

Windows Operating System General Use
▲5%

Call Center
▲1%


National Average
$26,000

Typing
▼5%


Data Entry
▼6%

Problem Solving
▼8%

Microsoft Office
▼8%

Microsoft Excel
▼8%

Sales
▼9%

Customer Relations
▼12%

Phone Support
▼12%

Computer Service
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
22%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 59%
vision benefits
Vision: 52%
no benefits
None: 29%