$35,816
Avg. Salary
$14.00
Avg. Hourly Rate

Average additional compensation:

$2,604

Bonus

$1,200

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) in Phoenix, Arizona is $14.00 per hour.

The average pay for a Customer Service Representative (CSR) in Phoenix, Arizona is $35,816 per year.

$10.36
10%
$14.00
50%
$17.69
90%
MEDIAN $14.00
$27k
10%
$36k
50%
$50k
90%
MEDIAN $35,816
$27,090 - $50,174
$27K
$36K
$50K
MEDIAN: $35,816
10%
50%
90%

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$10.36 - $17.69
$10
$14
$18
MEDIAN: $14.00
10%
50%
90%

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$0$50K
Salary $27,090 - $50,174
Bonus $207 - $8,672
Commission $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,718 - $41,711
  • Country: United States
  • Currency: USD
  • Updated: 16 Jan 2019
  • Individuals Reporting: 66
Hourly Data $0$24
Hourly Rate $10.36 - $17.69
Overtime $14.90 - $24.96
Annual Data $0$41K
Bonus $207 - $8,672
Commission $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,718 - $41,711
  • Country: United States
  • Currency: USD
  • Updated: 16 Jan 2019
  • Individuals Reporting: 221

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

About Phoenix, Arizona

Maricopa County, Arizona
1,563,001
Male:
786,833 (50.3%)
Female:
776,168 (49.7%)
Phoenix (/ˈfiːnᵻks/) is the capital and most populous city of the U.S. state of Arizona. With 1,563,025 people (as of 2015), Phoenix is the sixth most populous city nationwide, the most populous state capital in the United States, and the only state capital with a population of more than 1 million residents. Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is a part of the Salt River Valley. The metropolitan area is the 12th largest by population in the United States, with approximately 4.3 million people as of 2010. In addition, Phoenix is the county seat of Maricopa County and, at 517.9 square miles (1,341 km2), it is the largest city in the state, nearly twice the size of Tucson and one of the largest cities in the United States. Settled in 1867 as an agricultural community near the confluence of the...
Phoenix:
$48,452
Arizona:
$51,492
$922
Phoenix:
$200,800
Arizona:
$194,300
4.0%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 108 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 73 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 63 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 21 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
63 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.
Less than 1 year
5%
1-4 years
40%
5-9 years
20%
10-19 years
24%
20 years or more
11%

Experience Affects Customer Service Representative (CSR) Salaries

▲13%

▲3%

▼0%

National Average
$31,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

▲14%



Data Processing
▲7%

▲5%




▲2%




National Average
$31,000

Customer Service
▼1%


▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
20%
10-19 years
24%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 66%
vision benefits
Vision: 62%
no benefits
None: 22%