$11.00
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Representative (CSR) your job title? Get your free, personalized salary report
Take our survey now »
$9.74 - $18.74
$9
$11
$19
MEDIAN: $11.00
10%
50%
90%

Add this chart to your site: 640px    300px

Hourly Data $0$18
Hourly Rate $9.74 - $18.74
Overtime $17.90
Annual Data $0$40K
Bonus $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,158 - $40,722
  • Country: United States
  • Currency: USD
  • Updated: 15 Aug 2018
  • Individuals Reporting: 11

How much does a Customer Service Representative (CSR) make in Lake Mary, FL?

The average hourly rate for a Customer Service Representative (CSR) in Lake Mary is $11.00 per hour. This is 23% lower than the national average for a Customer Service Representative (CSR) which is $13.
Show More...

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Lake Mary, Florida

Seminole County, Florida
14,605
Male:
6,870 (47.0%)
Female:
7,735 (53.0%)
Lake Mary is a suburban city in Seminole County, Florida, United States. The population was 13,822 at the 2010 census. Rated by Money magazine as the #4 best place to live in America in the August 2007 issue. Lake Mary is located at 28°45′27″N 81°19′45″W (28.757622, -81.329038). According to the United States Census Bureau, the city has a total area of 9.7 square miles (25 km2). 8.6 square miles (22 km2) of it is land and 1.1 square miles (2.8 km2) of it (10.96%) is water. Lake Mary is part of the Orlando–Kissimmee–Sanford Metropolitan Statistical Area. As of the 2000 census, there were 11,458 people, 4,199 households, and 3,271 families residing in the city. The population density was 1,330.8 inhabitants per square mile (513.8/km²). There were 4,351 housing units at an average density of 505.4 per square mile (195.1/km²). The racial makeup of the city was 89.33% White, 3.60% African American, 0.24% Native American, 3.83% Asian, 0.09% Pacific...
Lake Mary:
$84,741
Florida:
$47,212
$1,394
Lake Mary:
$245,900
Florida:
$156,200
6.0%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
80 %
Male
20 %
1-4 years
43%
5-9 years
14%
10-19 years
29%
20 years or more
14%

Skills That Affect Customer Service Representative (CSR) Salaries

Call Center
▲26%

Call center operations
▲16%

National Average
$23,000

Customer Service
▼7%

Gender

Female
80 %
Male
20 %

Years of Experience

1-4 years
43%
5-9 years
14%
10-19 years
29%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 64%
vision benefits
Vision: 55%
no benefits
None: 27%