Customer Service Representative (CSR) in Rancho Cucamonga Salary

How much does a Customer Service Representative (CSR) make in Rancho Cucamonga, CA? A Customer Service Representative (CSR) in Rancho Cucamonga takes home an average of $15.14 per hour. This is 11% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Rancho Cucamonga range from $10.70 per hour to $20.38 per hour. Total Annual Compensation, which includes hourly rate, bonus, and overtime for a Customer Service Representative (CSR) in Rancho Cucamonga ranges from $24,161 to $43,947 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Rancho Cucamonga, women make up the majority of the workforce (70 percent). Many report receiving medical benefits from their employer.

$25,002 - $43,000
$26K
MEDIAN: $26,221
50%

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$10.70 - $20.38
$11
$15
$20
MEDIAN: $15.14
10%
50%
90%

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$0$43K
Salary $26,221
Bonus $1,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,161 - $43,947
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$24
Hourly Rate $10.70 - $20.38
Overtime $24.00
Annual Data $0$43K
Bonus $1,550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,161 - $43,947
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 13

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Rancho Cucamonga, California

San Bernardino County, California
175,232
Male:
88,127 (50.3%)
Female:
87,105 (49.7%)
Rancho Cucamonga is a suburban city situated at the foothills of the San Gabriel Mountains in San Bernardino County, California. It is located 37 miles (60 km) east of Downtown Los Angeles. The city had a population of 165,269 in 2010 and an estimated population of 174,305 in 2014. The city experiences an average of 287 sunny days per year, compared to a national average of 205 days. Its climate is classified as warm Mediterranean, or Csa, under the Köppen climate classification system. The city's seal, which centers on a cluster of grapes, alludes to the city's agricultural history and intimate connections to wine-making. The city's favorable location and host of public amenities have earned it numerous distinctions. Notably, Money Magazine ranked Rancho Cucamonga 42nd on its "Best Places to Live" list in 2006. In addition, Insider Magazine established one Rancho Cucamonga neighborhood as the 13th richest neighborhood in Southern California. All...
Rancho Cucamonga:
$80,720
California:
$64,500
$1,684
Rancho Cucamonga:
$466,400
California:
$449,100
4.5%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
20%
10-19 years
20%
20 years or more
5%

Experience Affects Customer Service Representative (CSR) Salaries

National Average
$32,000

Experienced
▼13%

Entry-Level
▼18%

Skills That Affect Customer Service Representative (CSR) Salaries

National Average
$32,000

Customer Relationship Management (CRM)
▼5%

Customer Relations
▼7%

Customer Service
▼18%

Typing
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
20%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 36%
vision benefits
Vision: 29%
no benefits
None: 29%