Customer Service Representative (CSR) with Customer Service Skills in Cleveland, Ohio Salary

A Customer Service Representative (CSR) with Customer Service skills in Cleveland, Ohio earns an average wage of $12.82 per hour.

$12,255 - $53,993
$12K
$32K
$54K
MEDIAN: $32,492
10%
50%
90%

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$9.55 - $19.93
$9
$13
$20
MEDIAN: $13.08
10%
50%
90%

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$0$53K
Salary $12,255 - $53,993
Bonus $1,000
Profit Sharing $1,650
Commission $3,052
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,848 - $48,111
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 12
Hourly Data $0$27
Hourly Rate $9.55 - $19.93
Overtime $19.02
Annual Data $0$48K
Bonus $1,000
Commission $3,052
Profit Sharing $1,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,848 - $48,111
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 37

About Cleveland, Ohio

Cuyahoga County, Ohio
388,059
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 17 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 7 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
83 %
Male
17 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
45%
5-9 years
12%
10-19 years
31%
20 years or more
10%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲54%

Mid-Career
▲10%

Experienced
▲8%

National Average
$30,000

Entry-Level
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
2%
1-4 years
45%
5-9 years
12%
10-19 years
31%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 66%
vision benefits
Vision: 66%
no benefits
None: 31%