Customer Service Representative (CSR) in Cleveland, Ohio Salary

The average rate for a Customer Service Representative (CSR) in Cleveland, Ohio is $13.23 per hour. The highest paying skills associated with this job are Microsoft Excel and Microsoft Word.

$20,273 - $50,745
$20K
$35K
$51K
MEDIAN: $35,248
10%
50%
90%

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$9.35 - $19.93
$9
$14
$20
MEDIAN: $13.57
10%
50%
90%

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$0$50K
Salary $20,273 - $50,745
Bonus $144.97 - $13,906
Profit Sharing $1,100
Commission $3,052
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,281 - $46,487
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 28
Hourly Data $0$23
Hourly Rate $9.35 - $19.93
Overtime $10.21 - $23.09
Annual Data $0$46K
Bonus $144.97 - $13,906
Commission $3,052
Profit Sharing $1,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,281 - $46,487
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2017
  • Individuals Reporting: 77

Find Out Exactly What You Should Be Paid

United States (change)

About Cleveland, Ohio

Cuyahoga County, Ohio
388,059
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 50 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 26 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 31 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 25 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
81 %
Male
19 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
17%
10-19 years
26%
20 years or more
18%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲18%

▲6%

▲4%

National Average
$31,000

▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲39%

Microsoft Word
▲21%

Insurance
▲8%


Inside Sales
▲4%


Sales
▲1%

National Average
$31,000


Microsoft Office
▼1%

▼2%


▼5%

▼10%


Computer Service
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
17%
10-19 years
26%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 61%
vision benefits
Vision: 56%
no benefits
None: 27%
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