$35,874
Avg. Salary
$13.28
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,221

Profit Sharing

$1,148

Commission

$2,550

The average pay for a Customer Service Representative (CSR) in Cleveland, Ohio is $13.28 per hour.

The average pay for a Customer Service Representative (CSR) in Cleveland, Ohio is $35,874 per year.

$9
10%
$13
50%
$20
90%
MEDIAN $13
$25k
10%
$36k
50%
$51k
90%
MEDIAN $35,874
$25,261 - $51,156
$25K
$36K
$51K
MEDIAN: $35,874
10%
50%
90%

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$9.34 - $19.77
$9
$13
$20
MEDIAN: $13.28
10%
50%
90%

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$0$51K
Salary $25,261 - $51,156
Bonus $247 - $5,017
Profit Sharing $1,148
Commission $101 - $26,819
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,381 - $48,216
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 59
Hourly Data $0$33
Hourly Rate $9.34 - $19.77
Overtime $14.35 - $33.10
Annual Data $0$48K
Bonus $247 - $5,017
Commission $101 - $26,819
Profit Sharing $1,148
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,381 - $48,216
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 121

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Cleveland, Ohio

Cuyahoga County, Ohio
388,059
Male:
186,436 (48.0%)
Female:
201,623 (52.0%)
Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. The city is located on the southern shore of Lake Erie, approximately 60 miles (100 kilometers) west of the Pennsylvania border. It was founded in 1796 near the mouth of the Cuyahoga River, and became a manufacturing center owing to its location on the lake shore, as well as being connected to numerous canals and railroad lines. Cleveland's economy has diversified sectors that include manufacturing, financial services, healthcare, and biomedical. Cleveland is also home to the Rock and Roll Hall of Fame. As of the 2013 Census Estimate, the city proper had a total population of 390,113, making Cleveland the 48th largest city in the United States, and the second-largest city in Ohio after Columbus. Greater Cleveland, the Cleveland-Elyria-Mentor, OH Metropolitan Statistical Area, ranked 29th...
Cleveland:
$28,831
Ohio:
$51,075
$664
Cleveland:
$66,200
Ohio:
$136,400
10.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 50 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 26 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 31 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 25 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
83 %
Male
17 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.
Less than 1 year
3%
1-4 years
32%
5-9 years
21%
10-19 years
28%
20 years or more
17%

Experience Affects Customer Service Representative (CSR) Salaries

▲18%

▲6%

▲4%

National Average
$31,000

▼12%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
▲39%

Microsoft Word
▲21%

Insurance
▲8%


Inside Sales
▲4%


Sales
▼0%

National Average
$31,000


Microsoft Office
▼1%

▼2%


▼5%

▼10%


Computer Service
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
21%
10-19 years
28%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 66%
vision benefits
Vision: 59%
no benefits
None: 22%