Customer Service Representative (CSR) in Fort Collins Salary

How much does a Customer Service Representative (CSR) make in Fort Collins, CO? The average hourly rate for a Customer Service Representative (CSR) in Fort Collins is $13.23 per hour. This is 2% less than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Fort Collins range from $10.88 per hour to $15.38 per hour. Total Annual Pay, which includes hourly rate, bonus, and overtime for a Customer Service Representative (CSR) in Fort Collins ranges from $23,181 to $44,295 annually. Among those reporting, there is an average job satisfaction rating of 5 out of 5 stars. In Fort Collins, women make up the majority of the workforce (57 percent). Many report receiving medical, dental, and vision benefits from their employer.

$10.88 - $15.38
$11
$13
$15
MEDIAN: $13.23
10%
50%
90%

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Hourly Data $0$20
Hourly Rate $10.88 - $15.38
Overtime $20.69
Annual Data $0$44K
Bonus $1,375
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,181 - $44,295
  • Country: United States
  • Currency: USD
  • Updated: 9 Nov 2017
  • Individuals Reporting: 15

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Fort Collins, Colorado

Larimer County, Colorado
161,181
Male:
80,893 (50.2%)
Female:
80,288 (49.8%)
Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 65 miles (105 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins was founded as a military outpost of the United States Army in 1864. It succeeded a previous encampment, known as Camp Collins, on the Cache La Poudre River, near what is known today as Laporte. Camp Collins was erected during the Indian wars of the mid-1860s to protect the Overland mail route that had been recently relocated through the region. Travelers crossing the county on...
Fort Collins:
$61,514
Colorado:
$63,909
$1,171
Fort Collins:
$302,500
Colorado:
$283,800
4.0%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
57 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
11%
1-4 years
50%
5-9 years
17%
10-19 years
22%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲9%

Call center operations
▲7%

Customer Service
▲1%

National Average
$28,000

Call Center
▼2%

Typing
▼15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
11%
1-4 years
50%
5-9 years
17%
10-19 years
22%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 67%
vision benefits
Vision: 67%
no benefits
None: 17%