$14.56
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,100

Profit Sharing

$250

Commission

$1,500
$30,069 - $56,000
$30K
$39K
$56K
MEDIAN: $39,199
10%
50%
90%

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$10.13 - $19.66
$10
$15
$20
MEDIAN: $14.56
10%
50%
90%

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$0$56K
Salary $30,069 - $56,000
Bonus $511 - $5,152
Profit Sharing $250
Commission $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,520 - $46,767
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 54
Hourly Data $0$32
Hourly Rate $10.13 - $19.66
Hourly Tips $0.21
Overtime $15.32 - $32.90
Annual Data $0$46K
Bonus $511 - $5,152
Commission $1,500
Profit Sharing $250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,520 - $46,767
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 177

How much does a Customer Service Representative (CSR) make in Denver, CO?

In Denver, a Customer Service Representative (CSR) takes home around $14.56 per hour on average. This is 7% higher than the national average for a Customer Service Representative (CSR) which is $13.
Show More...

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Denver, Colorado

Denver County, Colorado
682,545
Male:
341,137 (50.0%)
Female:
341,408 (50.0%)
Denver (/ˈdɛnvər/), officially the City and County of Denver, is the capital and most populous municipality of the U.S. state of Colorado. Denver is located in the South Platte River Valley on the western edge of the High Plains just east of the Front Range of the Rocky Mountains. The Denver downtown district is located immediately east of the confluence of Cherry Creek with the South Platte River, approximately 12 mi (19 km) east of the foothills of the Rocky Mountains. Denver is nicknamed the Mile-High City because its official elevation is exactly one mile (5,280 ft or 1,610 m) above sea level, making it one of the highest major cities in the United States. The 105th meridian west of Greenwich, the longitudinal reference for the Mountain Time Zone, passes directly through Denver Union Station. Denver is ranked as a Beta- world city by the Globalization and World Cities Research Network. With a 2015 estimated...
Denver:
$58,003
Colorado:
$63,909
$1,094
Denver:
$316,700
Colorado:
$283,800
3.2%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 72 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 40 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 30 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 5 salaries.

Customer Service Representative (CSR) Reviews

Q: What is it like working in Denver?

Customer Service Representative (CSR) in Denver:
Pros: I love my commute to work and the people I work with.
Cons: Just ready for a Career change.

Key Stats for Customer Service Representative (CSR)

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.
Less than 1 year
3%
1-4 years
41%
5-9 years
23%
10-19 years
26%
20 years or more
7%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲25%

▼0%

National Average
$33,000

▼1%

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries



National Average
$33,000

Customer Service
▼1%

Phone Support
▼1%

Microsoft Office
▼1%

▼5%

Office Administration
▼5%


▼6%


Insurance
▼7%

▼11%

Data Processing
▼16%

Computer Service
▼17%

Microsoft Word
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
23%
10-19 years
26%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 55%
vision benefits
Vision: 51%
no benefits
None: 34%