$15.00
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Representative (CSR) your job title? Get your free, personalized salary report
Take our survey now »

How much does a Customer Service Representative (CSR) make in Austell, GA?

In Austell, a Customer Service Representative (CSR) takes home around $15.00 per hour on average. This is 10% higher than the national average for a Customer Service Representative (CSR) which is $13.
Show More...

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Austell, Georgia

Cobb County, Georgia
6,944
Male:
2,996 (43.1%)
Female:
3,948 (56.9%)
Austell is a city in Cobb County in the U.S. state of Georgia. It is part of the Atlanta metropolitan area. As of the 2010 census, the city had a population of 6,581. The area that is now Austell was frequented by game hunters and trappers on their way to the area's salt licks. These early visitors claimed the area's waters had medicinal properties. It soon became a destination for therapeutic healing, leading to the founding of a town known as Salt Springs. As immigration increased and demand for land near the spring grew, G. O. Mozely donated and subdivided 40 acres (16 ha) of his land, enhancing the loose settlement with a street plan. Later, the spring was renamed Lithia Springs due to the water containing lithium carbonate, and the neighboring city of Lithia Springs was founded in 1882. In 1888, the lithia spring water was bottled and sold under the...
Austell:
$45,931
Georgia:
$49,342
$855
Austell:
$104,500
Georgia:
$148,000
9.9%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
75%
20 years or more
25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
75%
20 years or more
25%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 71%
vision benefits
Vision: 71%
no benefits
None: 14%