Customer Service Representative (CSR) in Columbia, South Carolina Salary

How much does a Customer Service Representative (CSR) make in Columbia, SC? A Customer Service Representative (CSR) in Columbia takes home an average of $12.30 per hour. This is 10% lower than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Columbia range from $9.83 per hour to $16.28 per hour. Total Annual Pay, which includes hourly rate, bonus, commission, tips, and overtime for a Customer Service Representative (CSR) in Columbia ranges from $20,943 to $38,006 annually. Job satisfaction is reported as 4 out of 5 stars. Women make up 62% of the Customer Service Representative (CSR) workforce in Columbia among those reporting. In Columbia, a Customer Service Representative (CSR) often enjoys medical, dental, and vision benefits provided by their employer.

$24,975 - $42,247
$25K
$32K
$42K
MEDIAN: $32,411
10%
50%
90%

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$9.83 - $16.28
$9
$12
$16
MEDIAN: $12.30
10%
50%
90%

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$0$42K
Salary $24,975 - $42,247
Bonus $900
Commission $90.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,943 - $38,006
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 15
Hourly Data $0$23
Hourly Rate $9.83 - $16.28
Hourly Tips $0.00
Overtime $14.97 - $23.87
Annual Data $0$38K
Bonus $900
Commission $90.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,943 - $38,006
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 51

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Columbia, South Carolina

Richland County, South Carolina
133,393
Male:
67,686 (50.7%)
Female:
65,707 (49.3%)
Columbia is the capital and largest city of the U.S. state of South Carolina, with a population of 133,803 as of 2015. The city serves as the county seat of Richland County, and a portion of the city extends into neighboring Lexington County. It is the center of the Columbia metropolitan statistical area, which had a population of 767,598 as of the 2010 United States Census, growing to 810,068 by July 1, 2015, according to 2015 U.S. Census estimates. The name Columbia was a poetic term used for the United States, originating from the name of Christopher Columbus. The city is located approximately 13 miles (21 km) northwest of the geographic center of South Carolina, and is the primary city of the Midlands region of the state. It lies at the confluence of the Saluda River and the Broad River, which merge at Columbia to form the Congaree River. Columbia is home...
Columbia:
$41,435
South Carolina:
$47,238
$847
Columbia:
$172,400
South Carolina:
$148,600
5.3%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
62 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
48%
5-9 years
14%
10-19 years
30%
20 years or more
6%

Experience Affects Customer Service Representative (CSR) Salaries

▲19%

National Average
$27,000

▼1%

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
▲14%

▲12%

Data Entry
▲6%

Customer Service Metrics
▲6%



National Average
$27,000

Microsoft Word
▼1%

Microsoft Excel
▼1%

Typing
▼3%

▼4%



Customer Relationship Management (CRM)
▼12%

Computer Service
▼14%

Sales
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
2%
1-4 years
48%
5-9 years
14%
10-19 years
30%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 63%
no benefits
None: 21%