$33,822
Avg. Salary
$13.24
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Representative (CSR) your job title? Get your free, personalized salary report
Take our survey now »

The average pay for a Customer Service Representative (CSR) in Charleston, South Carolina is $13.24 per hour.

The average pay for a Customer Service Representative (CSR) in Charleston, South Carolina is $33,822 per year.

$10
10%
$13
50%
$18
90%
MEDIAN $13
$30k
10%
$34k
50%
$46k
90%
MEDIAN $33,822
$29,584 - $45,691
$30K
$34K
$46K
MEDIAN: $33,822
10%
50%
90%

Add this chart to your site: 640px    300px

$9.79 - $17.95
$9
$13
$18
MEDIAN: $13.24
10%
50%
90%

Add this chart to your site: 640px    300px

$0$45K
Salary $29,584 - $45,691
Bonus $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,456 - $40,354
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 20
Hourly Data $0$22
Hourly Rate $9.79 - $17.95
Overtime $19.50
Annual Data $0$40K
Bonus $8,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,456 - $40,354
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 47

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Charleston, South Carolina

Charleston County, South Carolina
135,524
Male:
63,956 (47.2%)
Female:
71,568 (52.8%)
Charleston is the oldest and second-largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley and Cooper Rivers, or, as is locally expressed, "where the Cooper and Ashley Rivers come together to form the Atlantic Ocean." Charleston had an estimated population of 132,609 in 2015. The population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorchester Counties, was counted by the 2015 estimate at 727,689—the third-largest in the state—and the 78th-largest metropolitan statistical area in the United States. Charleston was founded as Charles Town—honoring King Charles II of England—in 1670. Its initial location at Albemarle Point on the west bank...
Charleston:
$61,993
South Carolina:
$47,238
$1,119
Charleston:
$293,500
South Carolina:
$148,600
3.1%

Customer Service Representative (CSR) Job Listings

Customer Service Representative (CSR) Reviews

Q: What is it like working in Charleston?

Customer Service Representative (CSR) in Charleston:
"It's great."
Pros: Pet Friendly
Cons: Parking

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
7%
1-4 years
52%
5-9 years
19%
10-19 years
16%
20 years or more
4%

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲20%

National Average
$31,000

▼1%

Experienced
▼11%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲14%

Problem Solving
▲10%

Data Processing
▲10%

Customer Relations
▲2%

Call Center
▼0%

National Average
$31,000

Microsoft Office
▼8%

Sales
▼9%

Data Entry
▼11%


Call center operations
▼13%

Typing
▼14%

Microsoft Excel
▼14%

Phone Support
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
19%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 66%
vision benefits
Vision: 59%
no benefits
None: 25%