Customer Service Representative (CSR) at Farmers Insurance Group Salary

Median pay for Customer Service Representatives at Farmers Insurance Group is around $12.33 per hour. Nearly one-third enjoy medical while approximately one in five get dental coverage. Vision coverage is also available to one-sixth. Most Customer Service Representatives at Farmers Insurance Group like their work and job satisfaction is high. The vast majority of Customer Service Representatives at Farmers Insurance Group (89 percent) who responded to the survey are women. This overview is based on answers to PayScale's salary questionnaire.

$20,993 - $40,542
$21K
$36K
$41K
MEDIAN: $35,698
10%
50%
90%

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$9.89 - $16.41
$9
$12
$16
MEDIAN: $12.23
10%
50%
90%

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$0$40K
Salary $20,993 - $40,542
Bonus $201.34 - $9,188
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,729 - $40,520
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 19
Hourly Data $0$28
Hourly Rate $9.89 - $16.41
Overtime $24.95
Annual Data $0$40K
Bonus $201.34 - $9,188
Commission $3,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,729 - $40,520
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 48

Customer Service Representative (CSR) Job Listings

Farmers Insurance Group Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Farmers Insurance Group?

Customer Service Representative (CSR) in Enterprise:
"I love what I do."
Pros: Working with the public. Meeting new people. And I have great bosses.
Cons: The stress and I feel under paid.

Customer Service Representative (CSR) in Hudson:
"Office conditions."
Pros: Overall, the people are nice and very professional.
Cons: There are no benefits offered, no perks or incentives, no future opportunities for advancement or goals to strive for. We get reprimanded for not meeting sales quotas for the month. I was hired to assist and help preexisting customers with their insurance policy issues, not sales. Consequently I get in trouble for not getting back to the preexisting customer's policy issues fast enough due to time taken to work up a sales quotas. Currently I have the highest sales in the office - still not good enough.

Key Stats for Customer Service Representative (CSR)

Gender

Female
88 %
Male
12 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
7%
1-4 years
34%
5-9 years
30%
10-19 years
24%
20 years or more
4%

Experience Affects Customer Service Representative (CSR) Salaries

▲19%

▲6%

National Average
$29,000

▼11%

Skills That Affect Customer Service Representative (CSR) Salaries

Call Center
▲8%

Inside Sales
▲6%



Microsoft Office
▲2%


Phone Support
▲1%

▼0%

National Average
$29,000

Typing
▼1%

Data Entry
▼2%

Customer Relationship Management (CRM)
▼8%

Computer Service
▼8%

Sales
▼10%

Office Administration
▼14%

Microsoft Word
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
7%
1-4 years
34%
5-9 years
30%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 35%
dental benefits
Dental: 25%
vision benefits
Vision: 22%
no benefits
None: 62%