Customer Service Representative (CSR) in Lakeland, Florida Salary

A Customer Service Representative (CSR) in Lakeland, Florida earns an average wage of $12.14 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field. The skills that increase pay for this job the most are Call Center, Call center operations, and Typing. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay.

$28,500 - $40,500
$32K
MEDIAN: $32,000
50%

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$9.40 - $15.97
$9
$11
$16
MEDIAN: $11.43
10%
50%
90%

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$0$40K
Salary $32,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $36,120
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 5
Hourly Data $0$15
Hourly Rate $9.40 - $15.97
Overtime $15.26
Annual Data $0$36K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $36,120
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 17

About Lakeland, Florida

Polk County, Florida
104,410
Male:
47,840 (45.8%)
Female:
56,570 (54.2%)
Lakeland is a city in Polk County, Florida, United States, east of Tampa. According to the 2013 U.S. Census Bureau estimate, the city had a population of 100,710. Lakeland is a principal city of the Lakeland–Winter Haven Metropolitan Statistical Area (coterminous with Polk County), which had an estimated population of 623,009 in July 2013 based on data from the University of Florida Bureau of Economic and Business Research. It is twinned with Richmond Hill, Ontario; Imabari, Ehime, Japan; Balti, Moldova; Portmore, Jamaica; and Chongming County, Shanghai, China as part of the Sister Cities program. The area was home to Native American tribes. Lakeland was settled in the 1870s and expanded in the 1880s with the arrival of rail service. Lakeland is home to the 1,267-acre Circle B Bar Reserve. Prehistory The first Paleo-Indians reached the central Florida area near the end of the last ice age, as they followed big game south. As...
Lakeland:
$41,007
Florida:
$49,426
$865
Lakeland:
$115,800
Florida:
$179,800
4.2%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
90 %
Male
10 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
9%
1-4 years
45%
5-9 years
18%
10-19 years
18%
20 years or more
9%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲21%

Mid-Career
▲17%

National Average
$26,000

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Call Center
▲20%

Call center operations
▲19%

Typing
▲19%

Customer Relations
▲13%

Microsoft Office
▲13%

Insurance
▲12%

Data Entry
▲11%

Customer Service
▲8%

Problem Solving
▲8%

Phone Support
▲4%

National Average
$26,000

Computer Service
▼1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
90 %
Male
10 %

Years of Experience

Less than 1 year
9%
1-4 years
45%
5-9 years
18%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 53%
vision benefits
Vision: 53%
no benefits
None: 24%