Customer Service Representative (CSR) Reviews - Page 5

3.6
(6,814)
Highly Satisfied
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Based on 6,814 responses, the job of Customer Service Representative (CSR) has received a job satisfaction rating of 3.65 out of 5. On average, Customer Service Representative (CSR)s are highly satisfied with their job.
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Q: What is it like working as a Customer Service Representative (CSR)?

January 2016
"Corporate Culture."
Customer Service Representative (CSR):
Pros: Family is first and there is a genuine concern for the individual as a person.
Cons: I'm utilized as a Loan Assistant but not promoted to or paid for this position. Career development is limited to those who wish to relocate or currently live in other locations. Promotions are often given based on family or friendship ties with the owner or other preferred managers.
July 2014
"I Wish I Knew More About Electrical Systems."
Customer Service Representative (CSR):
Learn as much as you can about the product you are working with.
August 2014
"Get To Deal With Customers, Interact, Problem Solving."
Customer Service Representative (CSR):
Pros: Dealing with imports and exports, and monitoring exact time of arrive of shipments, and dealing directly with my customers.
Cons: Walking in the big warehouse with dust all over.
August 2014
Customer Service Representative (CSR):
Pros: I really like my boss so its hard to leave the workplace.
Cons: I don't like how we have a total of 10 days for sick, personal and vacation time. The office conditions and stress level is very hard because we are being micro managed.
August 2014
"My job."
Customer Service Representative (CSR):
Pros: Hours and being able to leave early.
Cons: No sick hours and if you request off you have to use a vacation day.
September 2014
"Challenging."
Customer Service Representative (CSR):
Pros: I have supportive coworkers and the ability to work at my own pace throughout the day.
Cons: Amount of work to accomplish in a single day. Our equipment isn't ergonomically organized. Some co-workers think they're work Lead is more than others. We all have much to accomplish. We're expected to read minds and just know what they want done with certain things our that they're too busy to take a call and I have to take care of the callers issue that I may know nothing about but have to spend more time figuring it out.
September 2014
"Working As A CSR Is Very Busy And High Stress Job,"
Customer Service Representative (CSR):
Pros: What I like most about my job as a CSR is the face to face contact that I have with the clients.
Cons: As a CSR you will come in contact with rude clients on daily basis.