Customer Service Representative (CSR) Reviews

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Based on 7,707 responses, the job of Customer Service Representative (CSR) has received a job satisfaction rating of 3.63 out of 5. On average, Customer Service Representative (CSR)s are highly satisfied with their job.
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Q: What is it like working as a Customer Service Representative (CSR)?

November 2014
"My work."
Customer Service Representative (CSR):
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -
December 2014
"I think its a good job when its busy."
Customer Service Representative (CSR):
Pros: The people, computer, filing.
Cons: Its to quiet, it not busy enough.
December 2014
Customer Service Representative (CSR):
Pros: The pay and the fact that I can work from home or work in office.
Cons: Angry people who blame me personally for mistakes they themselves make.
December 2014
"Learn everything."
Customer Service Representative (CSR):
Pay attention to ever facet of your company's business. Learn as many skills as possible. Take advantage of as much training and certification as possible. If you have any sales skill, move in that direction; that's where the money is.
December 2014
Customer Service Representative (CSR):
Pros: I enjoy working with people, I most enjoy feeling like I have helped people. My favorite part of my job is also my least favorite part of the job going into patient rooms and getting forms signed because I get a chance to brighten someones day and at the same time I can also see some intense medical stuff, no one wants to be at a hospital.
Cons: I think the worst part is seeing people who have really serious medical conditions on a regular basis. People come into the hospital that you don't see around town and they are in then hospital in condition that you wouldn't imagine.
January 2015
"A very unappreciated important role within a company."
Customer Service Representative (CSR):
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.
January 2015
"More Tactful."
Customer Service Representative (CSR):
You'll never be successful if you treat all customers the same. As a CSR you need to adjust yourself to the situation to become more personable to the customer. Personable relationships are long lasting relationships, no matter what you're doing.