Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Baton Rouge:
"Office hours."
Pros: The people that I work with.
Cons: The level of stress and the pay and limited opportunity for advancement.

Customer Service Representative (CSR) in Jacksonville:
"It's a positive atmosphere."
Pros: People are very positive & polite.
Cons: The stress of having no missed days at all that could lead to termination. Being sick is no excuse so germs are a factor.

Customer Service Representative (CSR) in Hillsboro:
"Stressful Job."
Pros: When I don't communicate over the phone and just over email.
Cons: Customers that get free orders because they werent smart enough to plan ahead. Also, the needy customers.

Customer Service Representative (CSR) in Jonesboro:
Knowing how insurance policies work and how claims are processed is very benefical when trying to help patients understand their statements. Confidence in your explanationations provides confidence to the patient their statement is correct. The patient is more likely to pay balance due and in a timely manner. Experience is very helpful.

Customer Service Representative (CSR) in Westerville:
"Future CSR's."
Pros: How fast the day goes. Between calls and side projects, the only real down time is your scheduled breaks and lunch. Also, no weekends or Holidays...EVER! As a former retail employee, M-F regular hours are wonderful. Diversity in the workplace, we have all ages from 23 yr olds to a 68 who just retired. Men, women, gay, international, everything...and we're all a team. Lastly, internal hiring...5+ promotions within a year.
Cons: Scheduled breaks...due to the phone lines always needing coverage...they have to schedule everyones breaks. You have a call that runs 5 mins over your scheduled break time and you have to ask permission to go. Cliques that form....due to certain team sections, the natural playground/middle school drama forms.

Customer Service Representative (CSR) in El Paso:
Pros: Uniform, work is flexible, bonus at the end of the year, tuition reimbursement, sick leave and vacations.
Cons: Management always lacks on leadership.

Customer Service Representative (CSR) in Greensburg:
"Perks and draw backs."
Pros: Flex time so I can still be there for my family.
Cons: Co-worker drama.