$37,440
Avg. Salary
$14.00
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Kansas City, Missouri is $14.00 per hour.

The average pay for a Customer Service Specialist in Kansas City, Missouri is $37,440 per year.

$11
10%
$14
50%
$19
90%
MEDIAN $14
$29k
10%
$37k
50%
$55k
90%
MEDIAN $37,440
$29,032 - $54,631
$29K
$37K
$55K
MEDIAN: $37,440
10%
50%
90%

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$10.78 - $19.45
$11
$14
$19
MEDIAN: $14.00
10%
50%
90%

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$0$54K
Salary $29,032 - $54,631
Bonus $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,628 - $43,915
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2018
  • Individuals Reporting: 10
Hourly Data $0$36
Hourly Rate $10.78 - $19.45
Overtime $15.74 - $36.09
Annual Data $0$43K
Bonus $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,628 - $43,915
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2018
  • Individuals Reporting: 26

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Kansas City, Missouri

Jackson County, Missouri
475,361
Male:
228,430 (48.1%)
Female:
246,931 (51.9%)
Kansas City is the largest city in the U.S. state of Missouri and the sixth largest city in the Midwest. According to the U.S. Census Bureau, the city had an estimated population of 475,378 in 2015, making it the 36th largest city by population in the United States. It is the anchor city of the Kansas City metropolitan area, which straddles the Kansas–Missouri border. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued and the name Kansas City was assigned to distinguish them soon thereafter. Sitting on Missouri's western border, with Downtown near the confluence of the Kansas and Missouri rivers, the modern city encompasses some 319.03 square miles (826.3 km2), making it...
Kansas City:
$50,259
Missouri:
$50,238
$833
Kansas City:
$138,400
Missouri:
$147,800
3.5%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
11%
1-4 years
33%
5-9 years
19%
10-19 years
25%
20 years or more
11%

Experience Affects Customer Service Specialist Salaries

National Average
$33,000

Entry-Level
▼9%

Experienced
▼12%

Mid-Career
▼14%

Skills That Affect Customer Service Specialist Salaries

Customer Service
▲4%

Customer Relations
▼0%

National Average
$33,000

Call center operations
▼10%

Data Entry
▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
11%
1-4 years
33%
5-9 years
19%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 71%
vision benefits
Vision: 46%
no benefits
None: 8%