Average Customer Service Specialist Hourly Pay

$15.22
Avg. Hourly RateShow Salary
$1,531
Bonus
$3,044
Commission
$900
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average hourly pay for a Customer Service Specialist is $15.22.
10%
$10.70
MEDIAN
$15.22
90%
$20.68
Is Customer Service Specialist your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
United States (change)
Hourly Rate
$11 - $21
Bonus
$305 - $5,105
Profit Sharing
$121 - $4,998
Commission
$372 - $14,291
Total Pay
$23,662 - $50,788
Find your market worth – how it works:
Tell us about your job and pay factors like skills and educationTell us about your job and pay factors like skills and education
Find your market worth with a report tailored to youFind your market worth with a report tailored to you
Negotiate your pay with confidenceNegotiate your pay with confidence

Job Description for Customer Service Specialist

Customer Service Specialist Tasks
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Job Satisfaction for Customer Service Specialist

3.7 out of 5
(1,695)
Highly Satisfied
128Reviews
The top respondents for the job title Customer Service Specialist are from the companies The Home Depot Inc., Best Buy and Verizon Wireless. Reported salaries are highest at Lowe's Home Improvement Inc. where the average pay is $16.54. Other companies that offer high salaries for this role include Verizon Wireless and J.P. Morgan Chase & Co. (JPMCC), earning around $16.51 and $14.88, respectively. JCPenney pays the lowest at around $9.64. Best Buy and The Home Depot Inc. also pay on the lower end of the scale, paying $11.57 and $12.16, respectively.

Customer Service Specialist Job Listings

Search for more jobs
Search

Popular Skills for Customer Service Specialist

Skills in Data Entry, Phone Support and Call Center Operations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Specialist

An entry-level Customer Service Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.61 based on 304 salaries. An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation of $14.60 based on 3,078 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $15.54 based on 1,509 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $16.12 based on 1,711 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Employees with Customer Service Specialist in their job title in Seattle, Washington earn an average of 12.7% more than the national average. These job titles also find higher than average salaries in New York, New York (10.2% more) and Phoenix, Arizona (10.1% more).

Years of Experience

This data is based on 7,565 survey responses.
Entry Level
4.0%
Early Career
40.7%
Mid Career
19.9%
Experienced
22.6%
Late Career
12.7%