$40,300
Avg. Salary
$14.74
Avg. Hourly Rate

Average additional compensation:

$1,535

Bonus

$980

Profit Sharing

$2,543

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Specialist is $14.74 per hour.

The average pay for a Customer Service Specialist is $40,300 per year.

$10.04
10%
$14.74
50%
$20.10
90%
MEDIAN $14.74
$29k
10%
$40k
50%
$58k
90%
MEDIAN $40,300
$29,060 - $57,786
$29K
$40K
$58K
MEDIAN: $40,300
10%
50%
90%

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$10.04 - $20.10
$10
$15
$20
MEDIAN: $14.74
10%
50%
90%

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$0$57K
Salary $29,060 - $57,786
Bonus $307 - $5,159
Profit Sharing $101 - $4,631
Commission $290 - $10,371
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,194 - $49,873
  • Country: United States
  • Currency: USD
  • Updated: 27 Nov 2018
  • Individuals Reporting: 2,376
Hourly Data $0$32
Hourly Rate $10.04 - $20.10
Hourly Tips $0.07 - $3.75
Overtime $14.89 - $32.48
Annual Data $0$49K
Bonus $307 - $5,159
Commission $290 - $10,371
Profit Sharing $101 - $4,631
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,194 - $49,873
  • Country: United States
  • Currency: USD
  • Updated: 27 Nov 2018
  • Individuals Reporting: 5,505

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

Popular Employer Salaries for Customer Service Specialist

Common Career Paths for Customer Service Specialist


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Customer Service Specialist Job Listings

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 2,135 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 1,175 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 1,072 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 453 salaries.

Pay Difference by Location

National Average: $33,741

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Advice

Q: What is it like working as a Customer Service Specialist?

Customer Service Specialist in Toledo:
"Computer skills."
Customer is always right.Pleasing everyone is impossible at times.

Customer Service Specialist in Rochester:
"Patience."
Be proactive to every situation. Do not take anything personal. Find solutions, not problems.

Customer Service Specialist in Georgetown:
"It's stressful working in constant chaos."
Pros: It is rarely boring.
Cons: It is a very hot place to work.

Customer Service Specialist in Florence:
"The wage increse."
Get a degree, before you start.

Customer Service Specialist in Lenoir City:
"Experience."
Pros: My work place is never dull. I enjoy most of my customers and hope I can make their day just a bit better. There is always something to do, always a customer to attend to. I answer inquiries the best I can or I find someone more knowledgeable.
Cons: I sometimes wish the work schedule was a little better but, the manager works with what he has. I appreciate that. (Perhaps with our new system, it will be better.) I often wish the pay was more but, don't we all? I wish certain workers were more productive and less (volatile) in some of their comments and behaviors.

Customer Service Specialist in Tulsa:
"Helping The Customer Solve Their Wireless Problem."
Pros: Working with customers, solving their wireless problems.
Cons: More emphasis put on stats than the human connection with their customers.

Customer Service Specialist in Austin:
"CSR."
Pros: Casual dress, work flexibility, overtime, job autonomy.
Cons: No direction, bad management, work overload.

Related Job Salaries

Key Stats for Customer Service Specialist

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1554 votes.
Less than 1 year
4%
1-4 years
40%
5-9 years
21%
10-19 years
23%
20 years or more
12%

Experience Affects Customer Service Specialist Salaries

▲7%

▲5%

▲1%

National Average
$34,000

▼9%

Skills That Affect Customer Service Specialist Salaries







National Average
$34,000


Customer Relations
▼3%


Phone Support
▼3%

Data Entry
▼4%

Office Administration
▼4%



▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1554 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
21%
10-19 years
23%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 65%
vision benefits
Vision: 57%
no benefits
None: 24%