Customer Service Specialist Salary
The average pay for a Customer Service Specialist is $14.22 per hour. People in this job generally don't have more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. For the first five to ten years in this position, wages increase somewhat, but any additional experience does not have a big effect on pay.
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.
Read More...Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
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Pay by Experience Level for Customer Service Specialist
Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 2,135 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 1,175 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 1,072 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 453 salaries.
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Key Stats for Customer Service Specialist
Gender
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Female
73 % |
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Male
27 % |
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Job Satisfaction
| Highly satisfied |
Rated 4 out of 5 based on 884 votes. |
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