Customer Service Specialist in San Francisco Salary

A Customer Service Specialist in San Francisco, California earns an average salary of $47,500 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 10 years in this field.

$38,000 - $71,244
$38K
$55K
$71K
MEDIAN: $54,565
10%
50%
90%

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$16.00 - $29.50
$16
$19
$30
MEDIAN: $19.39
10%
50%
90%

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$0$71K
Salary $38,000 - $71,244
Bonus $2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,121 - $70,811
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 19
Hourly Data $0$36
Hourly Rate $16.00 - $29.50
Overtime $32.00
Annual Data $0$70K
Bonus $2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,121 - $70,811
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 24

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About San Francisco, California

San Francisco County, California
864,816
Male:
439,752 (50.8%)
Female:
425,064 (49.2%)
San Francisco (SF) (/sæn frənˈsɪskoʊ/), officially the City and County of San Francisco, is the cultural, commercial, and financial center of Northern California and the only consolidated city-county in California. San Francisco is about 46.9 square miles (121 km2) in area. It is located on the north end of the San Francisco Peninsula. It is the smallest county in the state. It has a density of about 18,451 people per square mile (7,124 people per km2), making it the most densely settled large city (population greater than 200,000) in the state of California and the second-most densely populated major city in the United States after New York City. San Francisco is the fourth-most populous city in California, after Los Angeles, San Diego, and San Jose, and the 13th-most populous city in the United States—with a Census-estimated 2015 population of 864,816. The city and its surrounding areas are known as the San...
San Francisco:
$92,094
California:
$64,500
$1,659
San Francisco:
$941,400
California:
$449,100
3.6%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
89 %
Male
11 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
12%
1-4 years
56%
5-9 years
26%
10-19 years
7%

Experience Affects Customer Service Specialist Salaries

Mid-Career
▼0%

National Average
$46,000

▼6%

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
▲8%

National Average
$46,000

Customer Relations
▼2%

Customer Service
▼10%

Call center operations
▼18%

Call Center
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
12%
1-4 years
56%
5-9 years
26%
10-19 years
7%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 65%
vision benefits
Vision: 55%
no benefits
None: 16%