$32,591
Avg. Salary
$11.86
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Columbia, South Carolina is $11.86 per hour.

The average pay for a Customer Service Specialist in Columbia, South Carolina is $32,591 per year.

$9
10%
$12
50%
$17
90%
MEDIAN $12
$31k
10%
$33k
50%
$46k
90%
MEDIAN $32,591
$30,512 - $46,188
$31K
$33K
$46K
MEDIAN: $32,591
10%
50%
90%

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$9.30 - $16.61
$9
$12
$17
MEDIAN: $11.86
10%
50%
90%

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$0$46K
Salary $30,512 - $46,188
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,730 - $42,662
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2018
  • Individuals Reporting: 10
Hourly Data $0$16
Hourly Rate $9.30 - $16.61
Overtime $13.25
Annual Data $0$42K
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,730 - $42,662
  • Country: United States
  • Currency: USD
  • Updated: 12 Nov 2018
  • Individuals Reporting: 13

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Columbia, South Carolina

Richland County, South Carolina
133,393
Male:
67,686 (50.7%)
Female:
65,707 (49.3%)
Columbia is the capital and largest city of the U.S. state of South Carolina, with a population of 133,803 as of 2015. The city serves as the county seat of Richland County, and a portion of the city extends into neighboring Lexington County. It is the center of the Columbia metropolitan statistical area, which had a population of 767,598 as of the 2010 United States Census, growing to 810,068 by July 1, 2015, according to 2015 U.S. Census estimates. The name Columbia was a poetic term used for the United States, originating from the name of Christopher Columbus. The city is located approximately 13 miles (21 km) northwest of the geographic center of South Carolina, and is the primary city of the Midlands region of the state. It lies at the confluence of the Saluda River and the Broad River, which merge at Columbia to form the Congaree River. Columbia is home...
Columbia:
$41,435
South Carolina:
$47,238
$847
Columbia:
$172,400
South Carolina:
$148,600
5.3%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
4%
1-4 years
35%
5-9 years
39%
10-19 years
13%
20 years or more
9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
4%
1-4 years
35%
5-9 years
39%
10-19 years
13%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 23%