The average hourly pay for a Customer Service Specialist in Orlando, Florida is $12.84.
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$10 - $19
$604 - $9,933
$22,328 - $46,563
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Job Description for Customer Service Specialist
Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within thei…Read more
Customer Service Specialist Tasks
- Update customer files and databases.
- Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
Explore the most common career paths for Customer Service Specialist. Thickness and color of lines indicates how common a path is.
Customer Service Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Specialist Job Listings
Popular Skills for Customer Service Specialist
Avg. Hourly Rate
Skills in Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Data Entry, Customer Relations, Call Center Operations and Customer Service.
Pay by Experience Level for Customer Service Specialist
An early career Customer Service Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $12.22 based on 36 salaries. A mid-career Customer Service Specialist with 5-9 years of experience earns an average total compensation of $12.93 based on 22 salaries. An experienced Customer Service Specialist with 10-19 years of experience earns an average total compensation of $12.97 based on 16 salaries. In their late career (20 years and higher), employees earn an average total compensation of $17.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Specialist in their job title in Seattle, Washington earn an average of 34.0% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (29.0% more) and New York, New York (28.8% more).
Years of Experience
This data is based on 79 survey responses.
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