$38,960
Avg. Salary
$12.87
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Specialist your job title? Get your free, personalized salary report
Take our survey now »

The average pay for a Customer Service Specialist in Orlando, Florida is $12.87 per hour.

The average pay for a Customer Service Specialist in Orlando, Florida is $38,960 per year.

$9
10%
$13
50%
$20
90%
MEDIAN $13
$24k
10%
$39k
50%
$50k
90%
MEDIAN $38,960
$24,161 - $49,665
$24K
$39K
$50K
MEDIAN: $38,960
10%
50%
90%

Add this chart to your site: 640px    300px

$9.45 - $19.61
$9
$13
$20
MEDIAN: $12.87
10%
50%
90%

Add this chart to your site: 640px    300px

$0$49K
Salary $24,161 - $49,665
Bonus $2,770
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,920 - $47,158
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2018
  • Individuals Reporting: 20
Hourly Data $0$23
Hourly Rate $9.45 - $19.61
Overtime $19.68
Annual Data $0$47K
Bonus $2,770
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,920 - $47,158
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2018
  • Individuals Reporting: 35

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

Read More...

Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Orlando, Florida

Orange County, Florida
270,917
Male:
130,940 (48.3%)
Female:
139,977 (51.7%)
Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,387,138, according to U.S. Census Bureau figures released in March 2016, making it the 24th-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of July 1, 2014, Orlando had an estimated city-proper population of 262,372, making it the 73rd-largest city in the United States, the fourth-largest city in Florida, and the state's largest inland city. The City of Orlando is nicknamed "The City Beautiful," and its symbol is the fountain at Lake Eola. Orlando is also known as "The Theme Park Capital of the World" and in 2014 its tourist attractions and events drew more than 62 million visitors. The...
Orlando:
$44,804
Florida:
$49,426
$1,027
Orlando:
$214,400
Florida:
$179,800
5.2%

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
2%
1-4 years
47%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Experience Affects Customer Service Specialist Salaries

Experienced
▲1%

National Average
$32,000

▼4%

Mid-Career
▼10%

Skills That Affect Customer Service Specialist Salaries

Customer Relations
▲20%

Customer Service
▲8%

Data Entry
▲8%

Customer Relationship Management (CRM)
▲3%

Call center operations
▲1%

Phone Support
▲1%

National Average
$32,000

Call Center
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

Less than 1 year
2%
1-4 years
47%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 67%
vision benefits
Vision: 56%
no benefits
None: 26%