$46,000
Avg. Salary
$16.28
Avg. Hourly Rate
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The average pay for a Customer Service Specialist in Louisville, Kentucky is $16.28 per hour.

The average pay for a Customer Service Specialist in Louisville, Kentucky is $46,000 per year.

$11
10%
$16
50%
$20
90%
MEDIAN $16
$0
10%
$46k
50%
$0
90%
MEDIAN $46,000
$11.23 - $19.82
$11
$16
$20
MEDIAN: $16.28
10%
50%
90%

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Hourly Data $0$24
Hourly Rate $11.23 - $19.82
Overtime $24.33
Annual Data $0$47K
Bonus $2,100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,201 - $47,533
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2018
  • Individuals Reporting: 22

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.

About Louisville, Kentucky

Jefferson County, Kentucky
760,026
Louisville (pronounced /ˈluːəvəl/, /ˈlʌvəl/ or /ˈluːiːvɪl/) is the largest city in the Commonwealth of Kentucky and the 30th-most populous city in the United States. It is one of two cities in Kentucky designated as first-class, the other being the state's second-largest city of Lexington. Louisville is the historical seat and, since 2003, the nominal seat of Jefferson County. Louisville was founded in 1778 by George Rogers Clark and is named after King Louis XVI of France, making Louisville one of the oldest cities west of the Appalachian Mountains. Sited beside the Falls of the Ohio, the only major obstruction to river traffic between the upper Ohio River and the Gulf of Mexico, the settlement first grew as a portage site. It was the founding city of the Louisville and Nashville Railroad, which grew into a 6,000-mile (9,700 km) system across 13 states. Today, the city is known as the home of the...

Customer Service Specialist Job Listings

Key Stats for Customer Service Specialist

Gender

Female
60 %
Male
40 %
Less than 1 year
4%
1-4 years
28%
5-9 years
28%
10-19 years
28%
20 years or more
12%

Experience Affects Customer Service Specialist Salaries

National Average
$35,000

Experienced
▼2%

Entry-Level
▼4%

Skills That Affect Customer Service Specialist Salaries

Call center operations
▲3%

National Average
$35,000

Customer Service
▼10%

Customer Relations
▼13%

Call Center
▼14%

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
4%
1-4 years
28%
5-9 years
28%
10-19 years
28%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 79%
vision benefits
Vision: 86%
no benefits
None: 7%